- Manage the full lifecycle of service engagement for an assigned client portfolio, managing customer satisfaction, expansion, upselling and service requirements.
- Perform customer facing onboarding activities, inc. customer discovery, desired outcome creation, success planning and in-depth platform training.
- Analysing requirements, designing, and documenting the solution, configuring the software to meet client needs, testing and supporting clients during the rollout.
- Engage with customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
- Support project management activity including creating/updating project plans.
- Execution of key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
- Work in a highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of the platform.
- Strong experience in software implementation and consulting with clients in a B2B environment.
- Strong experience in configuration, testing and delivering bespoke software solutions.
- Exceptional communication skills and the ability to liaise with multiple clients directly, upselling and maximising revenue potential.
- Detail oriented and exposure to the full integration/project management lifecycle.
- Ability to work both independently and as part of a wider team in a remote setting.
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Implementation Manager
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eFinancialCareers London, United KingdomA few of the main responsibilities will include: · - coordinating the end-to-end implementation of new client mandates. · - Preparing the legal and operational groundwork for implementing changes to existing client mandates. · - Project and time manage client work in conjunction ...
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eFinancialCareers London, United KingdomThe team is responsible for co-ordinating the take-on/mandate change related tasks and activities across the business to ensure that mandates are implemented comprehensively and in accordance with the client/ consultant's funding objective(s). Due to thecontinued growth of the bu ...
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25295 - Implementation Manager
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Pontoon London, United Kingdom**Job title**: Implementation Manager · **Location**: London/Remote · **Duration**: 6 months · **The role**: · You will be part of the Client Success team within International Markets and will work closely with peers within the Client Success team, as well as with other stakehold ...
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Client Implementation Manager
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eFinancialCareers London, United KingdomThis is a role where you will be managing the onboarding of new clients in the segregated and Fund of One space. · You will be liaising with all involved parties and stakeholders of the onboarding process both internally and with clients to ensure all documentation and operationa ...
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Digital Analytics Implementation Manager
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eFinancialCareers London, United Kingdom**Who we are looking for** · A qualified individual with experience in the leading and delivery of complex projects in the Investment Management space with strong project management skills. They should possess excellent verbal, written, and presentation skills; a proven ability t ...
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eFinancialCareers London, United Kingdom**Who we are looking for** · The Delivery Manager (VP) is part of the CRD Implementation Services team that is client-facing working to implement the Charles River Investment Management Solution (CRIMS) both as part of State Street Alpha and in isolation to new and existing CRD a ...
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Client Implementation Manager- Fixed Income
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Bridgewater Resourcing Solutions Limited Greater London, United KingdomJob Title: Implementation Project Manager (SaaS workforce management solutions) · Location: London Area Hybrid – Approx x2/Month at the London HQ / Occasional Onsite with UK clients) · Package: Circa £60k Fixed Plus Excellent Benefits · The Company · Our client is a rapidly growi ...
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Pontoon Solutions United KingdomPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. W ...
Implementation Manager - England, United Kingdom - McLean HR
Description
Benefits: 25 days holiday, pension, uncapped OTE, medi-cash plan + more
Superb opportunity to join a boutique software house who specialise in custom solutions for business performance and strategy management.
The business is continuing to evolve and we're looking for an Implementation Manager to join the team. This is a highly varied role covering project delivery, customer success and software configuration. You'll work with an impressive portfolio of blue-chip clients covering multiple industries.
*This is a fully remote based role that will involve international travel and occasional team meets in the Coventry area.
Responsibilities:
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