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    Senior Microsoft Architect - London, United Kingdom - Sprinklr

    Sprinklr
    Sprinklr London, United Kingdom

    1 week ago

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    Description

    Apply locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id JOB Sprinklr is a leading enterprise software company for all customer-facing functions.

    With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

    Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

    The Platform Architect assumes a pivotal technical advisory role, tasked with assisting our clients in establishing a robust technical foundation within the Sprinklr Platform.

    Their primary objective is to design solutions that propel desired business outcomes.

    This involves spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.

    In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants and customer resources in the implementation of best practices.

    Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions.

    The ideal candidate for this role will have attained a senior-level position, such as enterprise architect or principal consultant, and boast a successful track record in technology consulting, with a focus on technology strategy, governance, data, and solution design.

    Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design and advising on successful execution strategies such as governance frameworks and the management of large enterprise system deployments and integrations.

    Your primary responsibility is to comprehend the client's vision and integrate Sprinklr seamlessly into their digital transformation journey. Leveraging your expertise, you will translate business objectives into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures.

    Solution Design and Implementation:
    Guide customers through a prescriptive solution design and manage technical implementation decision points.

    Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.


    Enterprise architecture:
    Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.

    Instance Health and Configuration:
    ~ Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.


    Consulting and Architecture Experience:
    ~ 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
    ~ Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
    ~ Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
    ~ Architecture experience in telephony, network, database, core data design, Security, integrations

    10+ years large program experience leading architecture and design
    ~ Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
    Understanding of systems architecture and ability to design scalable performance-driven solutions.
    Understanding of key design patterns and large data volume limitations and best practices
    Understanding of data sharing and visibility considerations and how these play into platform architecture

    For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

    Our vision is to be the world's most loved enterprise software company, ever.

    Sprinklr was built from the ground up to enable a brand's digital transformation.

    At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

    For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

    We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.


    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

    See also Sprinklr's EEO Policy and EEO is the Law.

    Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier.

    We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

    Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process.

    If you have a disability or special need that requires accommodations, please let us know by filling out this form .

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