- Competitive salary of £, per annum
- days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £ flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for , gyms, leisure centres etc
- Local retail and high street brands discounts
- Responding to all incoming customer queries, by various communication methods such as telephone, email, live chat functions, SMS or letter and resolving within Company Policy and service levels
- Achieving monthly targets set by the leadership team and team leaders
- Providing exceptional customer service whilst behaving in a professional manner and adapting to different caller scenarios and challenges
- Dealing with, or escalating any identified risks in relation to SCUK risk policies, legislative and regulatory guidelines in accordance with the Santander UK group risk framework
- Ensuring all customer related data is accurately recorded and always factual in line with GDPR
- Handling customer complaints within days and identifying resolutions that are fair to the customer and company where possible
- Adhering to our commitment to Consumer Duty ensuring we put our Customers' needs first and set higher and clearer standards of consumer protection
- Has previous customer service experience gained in either a face to face or telephone based environment
- Has strong interpersonal skills and an excellent telephone manner
- Has the ability to work well under pressure and to tight deadlines
- Is highly organised and possesses strong planning skills
- Has a good level of computer literacy and numeracy skills
- Has strong verbal and written communication skills
- Has a positive and enthusiastic approach and is receptive to change
- Has previous call centre or call handling experience (desirable – not essential)
- Week - am to pm (-hour unpaid break) + Sat am to pm
- Week - am to pm (-hour unpaid break)
- Week - :am :am (-hour unpaid break)
- Week - :am to :pm (-hour unpaid break)
- Week - am to pm (-hour unpaid break)
- Week - am to pm (-hour unpaid break)
-
Contact Centre Advisor
3 days ago
Reed Business Support Redhill, United KingdomWhat we're looking for · A team player, whilst also being able to work autonomously · Strong interpersonal skills and an excellent telephone manner · Ability to work well under pressure and to tight deadlines · Highly organised and possess strong planning skills · Positive and en ...
-
Contact Centre Advisor
1 week ago
Wilsons Epsom, United Kingdom**Contact Centre Advisor** · **Full Time 40 hours - Monday - Friday 9 am - 6 pm, Saturday and Sunday on a rota basis.** · **Salary: OTE £32K** · Can you build up an excellent rapport over the Telephone? · **Responsibilities will include**: · - Making sales appointments · - Car se ...
-
Contact Centre Advisor
1 week ago
Wilsons Automobiles Epsom, United Kingdom**Contact Centre Advisor** · **Full Time 40 hours - Monday - Friday 9 am - 6 pm, Saturday and Sunday on a rota basis.** · **Competitve Salary.** · Can you build up an excellent rapport over the Telephone? · **Responsibilities will include**: · - Making sales appointments · - Car ...
-
Contact Centre Advisor
1 week ago
BMW Group Retail Croydon, United KingdomBerry Chiswick is looking for a Part-Time Contact Centre Advisor. · **Your role** · As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maxim ...
-
Contact Centre Advisor
2 hours ago
Search Consultancy East Grinstead, United KingdomCustomer Sales Advisors - East Grinstead - £22,552.00 Pa plus Benefits · Shifts Mon - Fri (Seasonal variable hours) & Occasional Saturdays · Office 1st 3 weeks then Hybrid 2/3 days in the office · The Role · Duties · - To promote and sell all services relating to Membership, Insu ...
-
Contact Centre Advisor
3 days ago
Clearwater People Solutions West Malling, United Kingdom**Contact Centre Advisor**: · - Location- West Malling- Salary: · - £ Contact name: · - Felicity Handley- Job ref: · Published: · - about 2 hours agoOur client, a not-for-profit organisation are looking for a Contact Centre Advisor to join them on a permanent or part-time basis. ...
-
Call Centre Advisor
3 days ago
Hodge Jones & Allen London, United Kingdom**LEADING LONDON NW1 SOLICITORS**: · We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams ...
-
Call Centre Advisor
3 days ago
Hodge Jones & Allen London, United KingdomWe have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. · At Hodge Jones & Allen we care ab ...
-
Call Centre Advisor
3 days ago
Hodge Jones & Allen London, United KingdomWe have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams. · At Hodge Jones & Allen we care ab ...
-
Contact Centre Advisor
1 week ago
Endeavour Automotive London, United Kingdom**Contact Centre Advisor - Greater London/Home Counties** · **Automotive experience essential** · **Salary £21,000 plus commission** · **Hours: 40 hours per week** · Endeavour Automotive are one of the UK's fastest growing dealer groups representing global brands such as Volvo, H ...
-
Call Centre Advisor
1 week ago
Reed Business Support Enfield, United KingdomMy client is a well established organisation currently looking to recruit temporaries Call Centre Advisors to cover a busy period over Christmas. · Reporting directly to the Call Centre Manager you will be responsible for the following: · - Taking calls over the telephone and ass ...
-
Call Centre Advisor
1 week ago
Talk Services Maidstone, United KingdomTalk Services is seeking a professional and enthusiastic individual to join our team as a Call Centre Advisor. The role involves handling a high volume of inbound and outbound calls for Sales and Customer Services purposes on behalf of our UK clients, while maintaining compliance ...
-
Contact Centre Advisor
1 week ago
Command Recruitment Uxbridge, United KingdomLeading Automotive selling company with 150+ in stock at any time and growing are seeking two Contact Centre Advisors to join the company and hopefully grow to Car Sales Executives in the future, this is an excellent opportunity to come onboard at a grass roots level and grow. · ...
-
Contact Centre Advisor
1 week ago
Carpetright Purfleet, United KingdomMain Responsibilities · **Role - **Contact Centre Advisor/Customer Services (Hybrid Working) · **Location -** Purfleet · **Shift pattern -** 5 days out of 7 (includes weekends and evenings), 39 hours per week · **Type -** Permanent · **Salary -** Competitive salary & Benefits · * ...
-
Contact Centre Advisor
5 days ago
BMW Group Retail Chiswick, United KingdomBerry Chiswick is looking for a full-time Contact Centre Advisor. · **Your role** · Supporting our Aftersales function, you will deal with all inbound service calls for the retailer's service centre about service booking and other service-related items. You will also handle all c ...
-
Contact Centre Advisor
23 hours ago
Mulberry Recruitment Farnborough, United Kingdom**Contact Centre Advisor** · **Location: Farnborough** · **Salary: £25,000 + Bonus = £27,000** · **Hybrid working after probation** · Do you enjoy talking to customers on the telephone? · Do you have previous experience working within a contact centre or call entre environment? · ...
-
Contact Centre Advisor
2 hours ago
BRACKENBERRY INTERIMS London, United Kingdom**About the Role** · **Responsibilities**: · - Provide exceptional customer service as the first point of contact for residents. · - Actively listen and demonstrate empathy when supporting residents with their needs. · - Work towards achieving positive outcomes by focusing on swi ...
-
Contact Centre Advisor
1 day ago
A2Dominion Group London, United Kingdom**Contact Centre Agent** · **£27,220 per annum** · **Ealing/Hybrid** · **37.5 Hours, Permanent, Monday-Friday** · **Role Purpose**: · We're looking for dedicated and passionate Customer Contact Advisors to join our vibrant customer contact team in the Ealing office. As the voice ...
-
Call Centre Advisor
1 day ago
Medserv Haywards Heath, United Kingdom**About Medserv**: · Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specializing in medical billing and practice management in Europe. Our clients include hospital consultants of all special ...
-
Call Centre Advisor
3 days ago
Medserv Haywards Heath, United Kingdom**About us** · Medserv - an Irish company, has rapidly become the leading provider of Medical billing and Practice management services in both Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired ...
SCUK Contact Centre Advisor - Redhill, United Kingdom - Santander
Description
SCUK Contact Centre AdvisorCountry: United KingdomAre you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you
We are based in Redhill, Surrey and provide motor finance to car dealerships throughout the UK. We are now currently looking for passionate and enthusiastic customer service experts to join our busy team where you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
We have a range of benefits available which include:
What the day to day looks like:
We're looking for someone who:
Other things you need to know:
The department operates between the hours of am and pm and therefore you will be required to work across a shift pattern, detailed below:
These hours equate to an average of a -hour week, across a -week period, and currently we only have full-time, hybrid/office-based roles available. Please note there is also a requirement to work bank holidays per year.
Location & Training:
Full training for this role will be given and will be on site at our SCUK office in Redhill for roughly the first - weeks. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work performance.
Inclusion:
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.