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    Macmillan Cancer Navigator - London, United Kingdom - Imperial College Healthcare NHS Trust

    Imperial College Healthcare NHS Trust
    Imperial College Healthcare NHS Trust London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    As a leading UK Academic Health Science Centre, we at Imperial College Healthcare NHS Trust pride ourselves on being at the cutting edge of innovation and service development and delivering world class clinical are seeking enthusiastic and motivated professionals to join the Macmillan Cancer Navigator Service, a telephone based support service providing a single point of access for all cancer patients under the care of Imperial College Healthcare NHS Trust, including their family and external healthcare providers. You will be part of a team of 7 Navigators, supported by the Macmillan Patient Support will have an opportunity to make a real difference to the experience of cancer patients and their families while enhancing your support and communication skills. This is a unique role that provides direct telephone contact with our patients as well as the chance to liaise with both clinical and administrative teams internally and ideal candidate will have experience of working with or supporting patients or clients with complex holistic needs, a good understanding of cancer and advanced communication skills. Previous NHS experience would be an advantage but not are advertising 1x substantive role.

    Main duties of the job

  • To coordinate timely care for patients from referral throughout their treatment
  • To provide a 'touch point' for patients and GPs with the hospital to ensure two-way communication during treatment
  • To provide guidance, contact and support for patients as they journey through our hospital(s)
  • To ensure all appointments are notified in a timely manner providing an excellent patient experience providing required information
  • Signposting to other support services
  • Support people affected by cancer to self-manage

    • About us

    At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

    Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

    We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

    Job description

    Job responsibilities

    The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert

    Person Specification

    Education/ Qualifications

    Essential

  • A comprehensive secondary education with a minimum of 5 GCSE's
  • Evidence of further education beyond
  • A level or equivalent work experience.

    • Desirable

  • Evidence of further education

    • Experience

    Essential

  • Working across organisational boundaries
  • Proven experience of working to tight and strict deadlines.
  • Problem solving techniques and implementation of sustainable changes
  • Management of complex administrative process

    • Desirable

  • Experience in the NHS environment
  • Experience of working with senior clinical staff

    • Skills/Knowledge/ Abilities

    Essential

  • Able to communicate contentious and or sensitive information to service users and internal colleagues
  • IT Skills
  • Communication skills
  • Ability to work logically with great attention to detail using own initiative.
  • To have skills in the extraction of information from Trust systems.

    • Desirable

  • Good time management skills to prioritise workload
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