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    Service Delivery Manager - Basildon, Essex, United Kingdom - SS&C Financial Services International Limited

    SS&C Financial Services International Limited
    SS&C Financial Services International Limited Basildon, Essex, United Kingdom

    2 weeks ago

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    Description
    Service Delivery Manager PA page is loaded Service Delivery Manager PA2024378

    Apply locations Basildon, UK time type Full time posted on Posted 2 Days Ago job requisition id R24054

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.

    S.

    company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

    Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

    SS&C is the largest global investor service provider, servicing more than 55 million investors.

    Continually investing in global technology and services across the spectrum of distribution channels including:
    Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers.

    Investor servicing is offered in many different countries, including the U.SS&C also services mutual fund structures in many other fund domiciles.

    Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.

    Accountable for Technology client engagement on behalf of the SS&C GIDS business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients.

    Accountable specifically for service to Digital clients of GIDS including mobilising and leading the right projects to drive improvements to those clients in terms of service delivery
    Must have significant client/ senior stakeholder management experience in the financial services industry.
    Must be capable of quickly winning the trust of our clients through proactive and regular communications and delivery

    Manage communication with SS&C's GIDS Digital clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management.

    Ensure client specific requirements are understood and IT services meet client expectations.
    Deliver management information through regular reporting and service review meetings.
    Identify opportunities for service improvement and respond to client feedback.
    Actively work with IT peers to promote client focus and deliver an exceptional customer experience.
    Support requests for client oversight and due diligence.
    Proven Client Relationship Management and/or IT Service Management experience
    Experience of Financial Services IT environment
    Understanding of SS&C products and services
    ITIL V3 (or above) Foundation

    We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation.

    Unless explicitly requested or approached by SS&C Technologies, Inc.

    or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

    SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

    SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.

    S.

    company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

    Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

    #
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