- Manage the problem record lifecycle in accordance with the TP ICAP Problem Management Policy. Ensure that respective Incidents / Problems / Changes are identified, recorded and tracked through to satisfactory resolution in line with agreed resolution plans.
- Facilitates and participates in Problem Management meetings, for example, RCA meetings following service impacting issues, outstanding Problem and Problem Tasks Reviews, inter-departmental Problem Status meetings, Platform Review meetings.
- Proactively leading investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives, (including People, Process and Technology elements).
- Proactively monitor problem management performance metrics and KPI's,
- Provide ownership of major IT incidents and co-ordination of the incident resolution process and recovery activities.
- Facilitate the close liaison with the business and various internal IT teams, to effectively manage incidents and problems impacting the business.
- Ensure incidents are fully documented within the reporting system, providing a clear audit trail of activities and decisions via the Major Incident Report.
- Organise and run post incident reviews, logging actions to improve processes and information to reduce the risk and impact of future incidents.
- Proactively monitor incident management performance metrics and KPI's,
- Complete any mandatory training by the required deadlines
- Act with integrity and due skill, care and diligence in carrying out your duties
- Escalate to the appropriate functional head any violation of any Company policy including, but not limited to, any violation of any policy contained in the Code of Conduct, Employee Handbook or any other stand-alone policy promulgated by the Compliance, Finance, or Human Resources Departments as well as any violation of federal, state or local laws.
- Other duties as may be required
- Occasional Bank holiday working requirement
- Problem & Incident Management experience within a complex global corporate environment, financial services experience preferred.
- Strong experience with ServiceNow, or similar ITSM tools, with a clear understanding of how tools should be used to support Problem Management process activities.
- Strong analytical and problem solving skills, preferably evidenced by previous similar experience in a similar role.
- Strong communication skills, experience managing relationships with senior stakeholders.
- Professional Qualifications: ITIL v3 foundation, or equivalent ITSM qualification.
- Experience of working with global colleagues and stakeholders and sensitivity to cultural differences, time zones etc.
-
Manufacturing Engineer
Found in: SonicJobs Direct Apply UK - 1 day ago
JAM Recruitment Ltd Belfast, United Kingdom Full timeA company that specialise in mechanical components for the Aerospace industry is seeking to recruit a Manufacturing Engineer (NX / Vericut) to work on a contract that is initially scheduled for 3 months from their site in Belfast. · The Role · This position will involve: · * Gene ...
-
Site Engineer
Found in: SonicJobs Direct Apply UK - 6 days ago
TAPA STAFFING LTD Belfast, United Kingdom Full timeJob Title: Site Engineer (Construction) · Location: Belfast, Northern Ireland · Salary: £30,000 - £40,000 (Dependent on Experience) · Job Description: · As a Site Engineer for our client, you will be responsible for providing technical expertise and support on construction projec ...
-
Ship Repair Managers
Found in: SonicJobs Direct Apply UK - 1 day ago
Matchtech Mobility Belfast, United Kingdom Full timeThe position requires a hands-on approach, and the role will encompass all phases of project development, from pre-contract activities through to final handover and customer sign off. · It is envisaged that this position will be appprox. 60% field based and 40% office based. · Ke ...
-
Site Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
TAPA STAFFING LTD Belfast, United Kingdom Full timeJob Title: Site Manager (Construction) · Location: Belfast, Northern Ireland · Salary: £45,000 (Dependent on Experience) · About the Client: Our client is a leading construction firm, with projects across Belfast and the UK. With a commitment to excellence, safety, and innovation ...
-
Customer Operations Manager
Found in: SonicJobs Direct Apply UK - 15 hours ago
Brook Street UK Belfast, United KingdomOur client based in BT1 has a requirement for a Customer Operations Manager to join the team · The role is temporary to the end of december 2024, Full time hours, Monday to Friday (37 hrs) · In your new role, you will be responsible for working within a multiskilled operations te ...
-
Financial Services Administrator
Found in: SonicJobs Direct Apply UK - 2 days ago
Brook Street UK Belfast, United Kingdom Full timeBrook Street (UK) Ltd is delighted to be recruiting for a Financial Services Administrator on behalf of a growing financial planning and investment company in their Belfast Office. · This role will consist of several aspects including administration support to the Financial Advis ...
-
Deli Head Supervisor
Found in: SonicJobs Direct Apply UK - 1 day ago
Lewis Forecourts Bangor, United Kingdom Full timeTitle: Head Supervisor · Reports to: Deli Manager · Vacancy based at Caernarfon Road, Bangor LL57 4SU (NEW STORE Opening MAY 2024) · Hours of work: 30+ Hours per week/Store Rota/5 out of 7 days · Job Purpose: To work within a fast-paced deli team to deliver an exceptional experie ...
-
Assistant Store Manager
Found in: SonicJobs Direct Apply UK - 1 day ago
Lewis Forecourts Bangor, United Kingdom Full timeVacancy based at Caernarfon Road, Bangor LL57 4SU (NEW STORE Opening MAY 2024) · Hours of work: 42+ Hours per week/Store Rota/5 out of 7 days · Job Purpose: To support a team of Sales Consultants to continually develop, coordinate and improve the Sales Performance within their ba ...
-
Marketing Executive
Found in: SonicJobs Direct Apply UK - 15 hours ago
SYKES COTTAGES LTD Bangor, United Kingdom Full timeAre you a driven, collaborative Marketing Executive? Have a talent for understanding and marketing unique selling points? or eager to showcase your Marketing skills within a leading name in holiday industry... · Forge Holiday Group have the exciting opportunity for our newest Mar ...
-
Procurement Manager Construction Materials
Found in: SonicJobs Direct Apply UK - 1 day ago
Mitchell Maguire Larne, United Kingdom Full timeProcurement Manager – Construction Materials · Job Title: Procurement Manager – Construction Materials · Industry Sector: Procurement Manager, International Supply-Chain, Procurement, Construction, Construction Materials, Construction Products, Render, Renders, Plasters, Mortars, ...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Appcast UK C C2 - 2 days ago
Experis Belfast, United KingdomCustomer Support Specialist, Service Desk Analyst · £32-38k + Benefits · 18 month contract · 2 days a week on site in Belfast (BT1) · Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver uni ...
-
Customer Service Advisor
Found in: Appcast UK C C2 - 3 days ago
Handle Recruitment Belfast, United KingdomFantastic entry-level opportunity for an immediately available Customer Service star with a passion for Golf or the wider sports landscape Working within a fun, friendly and close-knit team your people-first attitude and commitment to providing the · very best customer experienc ...
-
Senior Product Manager
Found in: Appcast UK C C2 - 5 days ago
Locate a Locum Belfast, United KingdomLocate a Locum's mission and vision is to mobilise the worlds health care workforce enabling the delivery of the right person, to the right place, at the right time. · Our product mission is to create "Simple solutions that deliver exceptional outcomes." · The role we're looking ...
-
Senior Software Engineer
Found in: Appcast UK C C2 - 3 days ago
Search 5.0 Belfast, United KingdomSenior Software Engineer – Python / Cloud · Want to help power the engine that allows people to trade? · This company is a global success. Their Belfast hub employs some of the most talented technologists in the local market, and they are known for their high performing technolog ...
-
Electrical Engineer
Found in: Appcast UK C C2 - 22 hours ago
Enexa Partners Belfast, United KingdomEngineer (Tariffs and Imperfections) · Job Type: Permanent Full-Time · Remote Work Option: Hybrid · Category: Engineering · Location: Belfast, County Antrim, United Kingdom · Our client are the people behind Northern Ireland's electricity grid. They operate the NI power system wi ...
-
Project Administrator 3 Month FTC
Found in: Appcast UK C C2 - 1 day ago
Harland & Wolff Belfast, United Kingdom Full timeJob Description · The Project Administrator will play a crucial role in supporting project managers and teams in the successful execution and completion of various projects. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a pr ...
-
HSE Advisor
Found in: Appcast UK C C2 - 3 days ago
Harland & Wolff Belfast, United KingdomJob Description · Report on progress against the plan, recommend changes based on an ongoing assessment of HSE performance and risk management. · HSE representative in client and site daily and weekly project management meetings as needed · To ensure that every person in the comp ...
-
Mechanical Maintenance Technician
Found in: Ziprecruiter UK C2 - 1 day ago
Celtic Anglian Water Belfast, United KingdomJob Description · VACANCY: MECHANICAL MAINTENANCE TECHNICIAN · LOCATION: GREATER BELFAST AREA · CAW are currently recruiting for the position of Mechanical Maintenance Technician for the Greater Belfast Area. · Key Responsibilities: · Working as part of a Mechanical Maintenance ...
-
Staff DevOps Engineer
Found in: Appcast UK C C2 - 5 days ago
Hayward Hawk Belfast, United KingdomAre you a seasoned DevOps professional with a passion for cutting-edge technologies? My client is seeking a skilled Staff DevOps Engineer with a minimum of 6 years of experience in DevOps roles to join the dynamic team. This is a unique opportunity to contribute to innovative pro ...
-
Senior HSE Advisor
Found in: Appcast UK C C2 - 3 days ago
Harland & Wolff Belfast, United KingdomJob Description · Work with HSE Manager to define, publish and keep up to date the HSE Project Plan · Line authority to task HSE Advisors to deliver the agreed plans · Report on progress against the plan, recommend changes based on an ongoing assessment of HSE performance and ris ...
Incident & Problem Manager - Belfast, United Kingdom - TP ICAP
Description
Role Overview
Reporting to the IT Operations Team Lead, the Incident & Problem Manager will work as part of a team responsible for the operational execution of the TP ICAP Incident & Problem Management Policies, to ensure that TP ICAP remains fully accountable and in control of incident and problem management. Working with internal teams and external suppliers, you will co-ordinate all incident and problem management activities to proactively prevent problems from occurring, resolve existing problems, thus improving service quality and stability.
Role Responsibilities
Problem Management
Incident Management
Additional Responsibilities
Special Job Requirements :
Experience / Competences
Essential
Desired
Incident & Problem Manager professionals in Belfast
-
Colm Teague
Videographer/ Video Editor
-
Neil King
Network Engineer
-
Hufsa Ali
Researcher
-
Alexandra Dinca
customer service
-
Eben Olivier
Swimming teacher /instructor
-
Matthew Ward
A dedicated and methodical individual