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    Technical Services Field Support - Leeds, United Kingdom - Estio Training Limited

    Estio Training Limited
    Estio Training Limited Leeds, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

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    Description
    Level 3 Information Communication Technician
    Advancis Software and Services UK
    Unit 3, Pure Offices, Turnberry Park Rd, Morley, Gildersome, Leeds LS27 7LE

    Advancis is a global software company that provides open integration software platform and open API-driven applications built around the customers policies and procedures, to help solve real-world problems at scale.

    Founded in 1994, Advancis today is a global leader with over 2000 installations in over 70 countries, including military, government agencies, local authorities, and some of the world's largest financial institutions with products deployed in over 20 languages, world-wide.

    The company delivers software solutions using both SaaS and on-prem environments, including integrated security, building automation, IT and communication systems.

    Estio Training have an exciting new opportunity for an IT Support Apprentice with Advancis Software and Services, a Software Company based in Morley.

    This position is a technical hands-on role supporting the company's current customer/integrator base with design, deployment, and configuration of our solutions, configuring proof of concepts, and working to solve complex deliverables.

    All with the assistance and guidance from more senior colleagues.
    Provide technical support to customers/integration partners as required.
    Use company tools for the logging of support tickets and project management.
    Work alongside the engineering team to continuously improve software design and solutions, to fit customer requirements.
    5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
    Good organisational skills with ability to adjust quickly to shifting priorities.


    Personal qualities:
    An interest and desire to work in an IT based field.
    UK citizen, resident, or valid work permit.
    The role offers a permanent role upon completion of the apprenticeship depending on performance.

    Training to be provided:
    Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

    Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
    Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
    Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
    Prioritise systems support tasks and monitor and maintaining system performance
    Maintain regulatory, legal and professional standards.
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