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    General Manager - Glasgow, United Kingdom - Page Personnel

    Page Personnel
    Page Personnel Glasgow, United Kingdom

    3 days ago

    Page Personnel background
    Tourism / Travel / Hospitality
    Description
    Our client is looking for a General Manager to run the hosppitality side of this highly successful business
    Manage and oversee the day-to-day operations and quality measures across bar, restaurant, and events spaces.

    Establish and maintain an operating plan that delivers success in line with company vision and strategy.

    Achieve departmental budget and KPI's.
    Client Details
    A leader in their field
    Description
    team of up to 20 staff
    Venue capacity - 700
    Lead, motivate, and support the front of house team within a fast paced and demanding environment.

    • Identify recruitment needs and take an active role in search and selection activities and the appointment of team members.
    • Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training.
    Deliver ongoing training and development plans for all team members.

    • Conduct team reviews during probationary periods and performance reviews for improvement and development.
    • Support and guide team members, build effective team relationships, and set clear goals and targets, with regular reviews.
    • Motivate staff and maintain a positive work environment, deliver excellent guest service and maintain a high standard of guest profile and atmosphere management at all times.
    Champion a working environment that supports staff wellbeing and promotes a positive working environment.
    Manage service and brand standards across the venue.

    Manage customer enquiries and complaints while delivering superior guest satisfaction.

    Oversee food and beverage operations and quality within budget and to the highest standards.

    Support the development of food and drinks menus across venue.
    Produce weekly rotas to ensure staffing levels satisfy service requirements and operate within budget.

    Organize and supervise work tasks while ensuring adequate shift cover and staff availability.

    Coordinate the work of the team to ensure that team goals are achieved.

    Estimate consumption, forecast requirements, and maintain inventory levels for bar and restaurant areas.

    Manage 3rd party and internal stock levels and orders.

    Control costs and minimize waste.

    Communicate effectively with the team, through regular meetings and daily briefings.

    Hold regular briefings and meetings with all head of departments to create initiatives to grow the business.

    Ensure all team communication is positive, consistent, and up to date.

    Ensure there is a clear handover process in place daily for all manager changeovers.


    Take full responsibility for the set-up, and effective operation of the business always, including the security and safety of your team and guests.

    Monitor operations and initiate corrective actions.
    Reporting & Compliance

    Deliver departmental targets on revenue, margin, service and compliance.

    Implement company policies and procedures that optimize performance.

    Ensure compliance with licensing, hygiene and health and safety legislation.

    Manage data collection for the updating of metrics to support performance reports to line Manager.

    • Provide regular reports and analysis on departmental performance.
    • Ensure that all management, operational, financial and payroll duties are completed accurately, on time and in accordance with the company policies and procedures.
    • Manage all business administration within your team to ensure its completed timely, sticking to timelines agreed upon with your line manager.
    • Carry out any duties or tasks as instructed by the company or your ops manager.
    Profile
    3 years of experience as a Bar/ Restaurant, General Manager or similar role

    Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety.

    Extensive food and wine knowledge.

    Strong understanding of cost and labour systems that lead to venue profitability.

    Comfortable working with budgets, payroll, revenue, and forecasting.

    Computer literacy and familiarity with hospitality management software.

    Strong leadership, motivational and people skills.

    Good financial management skills.

    Critical thinker and problem-solving skills.

    Team player.

    Good time-management skills.

    Great interpersonal and communication skills
    Job Offer
    Up to 45k (bonus inc)
    The working pattern is 45 hours per week, 5 days out of 7 flexed as appropriate to meet the needs of the business but also needs to be available in case of an emergency at the building
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