- Strong communications skills both verbal and written.
- All actions to be outcome driven.
- Good organisational skills and housekeeping
- Team player and able to work on own initiative and self-motivation.
- Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
- Book appointments for both reactive and planned works for trades.
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works.
- Ensure SLA's are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with BELFOR Health & Safety, Environment & Quality procedures for your local branch.
- Previous experience in customer service or administration.
- Strong organizational and communication skills.
- 2 weeks training starting from May/June, 2024, in Tamworth, Staffordshire - all expenses paid for
- A DBS Check will be undertaken during the first 2 weeks of employment.
- 28 days holiday (including bank holidays) and other additional benefits.
-
Customer Experience Coordinator
3 weeks ago
Core Group Kent, United KingdomJob Title: Customer Experience Coordinator · Location: Swanley, South London · Job Type: Temporary to Permanent, Full Time · Total Salary: £26,935 per annum · Hours: Monday to Friday, 8:30 am – 5:00 pm · Exciting opportunity for a Customer Experience Coordinator to join our team ...
-
Events Coordinator, Kent
3 weeks ago
Huntress Kent, United Kingdom**Events Coordinator, Kent** · £25,000 · Our client is looking to recruit an Events Coordinator to be based in their Kent office. · The Events Coordinator will work closely with the Marketing Manager and Marketing Coordinator to provide first class support for their dynamic and c ...
-
Logistics Coordinator
2 weeks ago
Perfect Placement Automotive Recruitment Kent, United Kingdom**Logistics Coordinator required in Belvedere Kent.** · Our motor trade client is looking for a Logistics Coordinator to be base at their busy site in Belvedere. · The role of Logistics Coordinator will primarily be to dealing with service agents over the phone assisting them wit ...
-
International Move Manager
1 week ago
Alchemy Global Talent Solutions Kent, United KingdomWe have an excellent opportunity for an international move coordinator to join our client, a well-known moving firm with headquarters in Hertfordshire. Agile working is available in this role. · **Responsibilities**: · - Arranging corporate moves from all around the world, especi ...
-
Export Customer Service Coordinator
2 weeks ago
KHR - Recruitment Specialists Kent, United Kingdom**Job Details**: · Updated: Wed, Nov 29, 2023 5:33 PM · Export Customer Service Coordinator · Gillingham, Kent · £23,000 - £25,000pa · KHR is working with a leading manufacturer based in Gillingham who at present has a fantastic opening available in their established supply chain ...
-
Senior Technical Coordinator
3 weeks ago
Blayze Group Kent, United KingdomBlayze Group have a brilliant opportunity for a Senior Technical Coordinator to join a highly reputable and well established house-builder in the Kent area. You will be joining a large, long term project that offers excellent job security, as well as the chance to learn from high ...
-
Proposals Coordinator
3 weeks ago
Fawkes & Reece Kent, United Kingdom**Location**: Kent · **Salary**: £40K- £50K per Year · **Contract**: Permanent · **Type**: Full Time · **Reference**: AS-SE-LMPE85_ · **Posted**: November 22, 2023 · Fawkes and Reece are currently assisting an award-winning main contractor with their search for an experienced Pr ...
-
Logistics Coordinator
1 week ago
Right Now Recruitment Kent, United Kingdom**Hiring due to a period of extended growth** · Are you currently on the lookout for a fast-paced Transport Coordinator role? · Would you be excited by the prospect of joining a financially secure industry leader who are continuing to grow in the current climate? · Perhaps you al ...
-
Technical Coordinator
3 weeks ago
Highfield Professional Solutions Kent, United KingdomHighfield are working with a reputable client who have a new opportunity for a Technical Coordinator to join their busy Water Team in Kent. As the Technical Coordinator, you will work closely with Field Performance Managers to support Health & Safety, WaterQuality, Environmental ...
-
Design Coordinator
3 weeks ago
Fawkes & Reece Kent, United Kingdom**Location**: Kent · **Salary**: £40K- £45K per Year · **Contract**: Permanent · **Type**: Full Time · **Reference**: OCDC01_ · **Posted**: January 18, 2023 · **Consultant**: Olivia Corbett · A well-established, reputable joinery specialist are keen to strengthen their team with ...
-
Customer Service Coordinator X 6
1 week ago
MMP Consultancy Kent, United KingdomAre you passionate about delivering exceptional customer service and resolving customer queries in a timely manner? · Are you organised, self-motivated, and able to work effectively in a fast-paced environment? · If so, we have an exciting opportunity for you Our client, a South- ...
-
General Foreman
3 weeks ago
VolkerWessels Kent, United KingdomA General Foreman is an integral member of the Site operations team who manages the team who are responsible for the effective and efficient running of the site throughout the delivery of a project. A General Foreman must ensure that the project is planned, programmed and deliver ...
-
Weighbridge Administrator
2 weeks ago
Premier Work Support Kent, United KingdomA fantastic new opportunity has arisen for a **Weighbridge Administrator** to join their friendly team on a permanent basis. · **Overall Purpose of the Role**: · To provide general administrative support to the local depot, duties to include operation and administration of the we ...
-
People Officer
2 weeks ago
Kent Recruitment Bureau Kent, United KingdomEast Kent | On premise | To £30,000 · Permanent | Full-time | Ad Ref 249 · Have you had experience working in HR administration in a busy department? Do you have excellent knowledge of HR systems and the ability to extract the right information and present this in a logical and c ...
-
Quality Assurance
3 weeks ago
Henderson Brown Recruitment Ltd Kent, United KingdomJob Title: Quality Assurance · **Salary**: £30,000 · Location: Kent · Reference: HB7226 · Our client is a leading food business who supply to a variety of the major retailers. As they continue to expand and grow their presence in the marketplace they are now seeking a driven and ...
-
Senior Solutions Architect
2 weeks ago
Atlas Recruitment Group Kent, United Kingdom**Senior Solutions Architect** · **UK Remote** · **Permanent** · **£75-95,000** · The Atlas Recruitment Group are currently searching for a Solutions Architect to join a Change & Transformation organisation on a remote basis. · You will be joining a growing company who has scaled ...
-
Sustainability Manager
2 weeks ago
GerrardWhite Kent, United Kingdom**Sustainability Manager** · **Salary: £45,000** · **Full Time Permanent** · **Location: Remote working, must be able to travel to office once a week** · **Office Locations**: · Kent · Peterborough · **Do you have a background in estate and property management and have a passion ...
-
Forensic Cpn
3 weeks ago
Oxleas NHS Foundation Trust Kent, United KingdomOxleas Forensic Directorate provides a range of community and inpatient services amounting to 131 beds, prison in-reach services and specialist forensic aftercare including specialist hostels in the community. The integrated team works across the boroughs of Bexley, Bromley and G ...
-
Learning & Development Advisor
1 week ago
James Andrew Recruitment Solutions (JAR Solutions) Kent, United KingdomOur client, based in Kent**,** is currently recruiting for a People Development Lead on a permanent basis. Our client is a leading designer of electrical safety equipment and has provided the public with improved safety features on their products. · The position is due to start i ...
-
Quality Engineer
3 weeks ago
Lean Engineering Recruitment Ltd Kent, United Kingdom**Quality Engineer** · **Location: Kent** · **Salary: £28k · - £35k** · **About the Company**: · A specialist metal manufacturing company are looking for a Quality Engineer to join their team. · **Quality Engineer · - Key Tasks/ Duties** · This is a hands-on role that would suit ...
Customer Experience Coordinator - Kent, United Kingdom - Core Group
Description
Job Title: Customer Experience Coordinator
Location: Swanley, South London
Job Type: Temporary to Permanent, Full Time
Total Salary: £26,935 per annum
Hours: Monday to Friday, 8:30 am – 5:00 pm
Exciting opportunity for a Customer Experience Coordinator to join our team in Swanley, contributing to positive customer interactions in the restoration and construction industry.
Duties:
Qualifications:
Training:
Note:
Benefits:
How to Apply:
For more information or to apply, contact Zana at or . Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and be part of shaping positive customer experiences in the restoration and construction industry
