Room Service Manager - United Kingdom - Pembrook Resourcing

    Default job background
    Description
    Service Reception Manager
    Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career
    Responsible for managing the Service front of house area
    Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
    To maximise service sales and profitability by selling core, value added and incremental products and services
    Manage a team of service advisors and delivery driver.

    To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities.

    Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager
    To monitor cash accounts / till reports and to report issues to the Aftersales Manager
    Monitor and book required training days in line with budget
    Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year
    Working as a Service Advisor alongside the team with the additional Managerial duties.
    Creative and forward thinking.
    Have excellent people management and development skills
    Be passionate about customer service