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Field Service Engineer
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    Field Service Engineer - United Kingdom - GLORY

    GLORY
    GLORY United Kingdom

    5 days ago

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    Description
    Field Service Engineer - entry-level or experienced


    LOCATION:

    We are looking for a Field Service Engineer to join our growing business and Field Service Engineer team to look after our retail customers.

    You will receive ongoing training and development and excellent benefits.

    As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

    Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash.

    While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

    We enable transformation.

    We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business .

    The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers.

    We have a large team of Field Service Engineers nationwide.

    You will be responsible for the direct management of customer service and work independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.

    The role includes IT problem solving and skills in networking and software.

    For entry level and beyond we provide full training and career progression.

    Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required.

    Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.

    Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications.

    Gathers and records machine information to monitor performance.

    Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance.

    Make recommendations for improving service, reliability and performance of equipment.
    Escalates difficult technical problems by seeking timely advice or assistance from technical support.
    Experience in a similar customer-facing environment working to achieve customer service levels.

    Good IT skills, able to learn or already have skills in IT networking and software
    Understands local Health and Safety regulations and works within company guidelines.
    develops partner relationships through trust and performance.
    Is flexible and can prioritise, plan and monitor own activity, performance and progress.

    Possesses first class customer service and communication skills; Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings.

    Understanding of AC/DC power distribution and digital/analogue circuitry.
    Must be available for on call (on a rota including weekends with additional payment).
    Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication.

    Field Service Engineer Benefits:
    ~ Company car provided
    ~25 days' holiday a year with the opportunity to buy up to five additional days each year
    ~ Competitive Company pension scheme
    ~ Ongoing training and development
    ~ Private medical insurance for all employees
    ~ Life assurance
    ~ Employee assistance programme
    ~ Free office parking (main offices)

    The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
    Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal

    Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

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