- Provide onsite support and installations for desktops, laptops, and IT equipment.
- Backup the helpdesk when not onsite, assisting customers over the phone.
- Demonstrate excellent interpersonal and telephone communication skills.
- Support Microsoft Office suite and 365 products.
- Basic support and administrative experience with Windows Server and Microsoft Exchange.
- Configure firewall/router settings and troubleshoot network issues.
- Maintain detailed job records and accurately document support tickets.
- Work collaboratively as part of the helpdesk team, assisting with ticket management.
- Prioritize tasks and work well under pressure.
- Maintain a 'can do' attitude while prioritizing wellbeing and professionalism
- Proven experience in 1st and 2nd line technical support.
- Experience in onsite hardware and software installations.
- Excellent written and verbal English.
- Good time management and enthusiasm.
- Attention to detail and self-motivation.
- Full UK driving license.
- Ideally, at least one Microsoft certification module
- Must be within a 60-minute commute of Lancing.
- Some flexibility to work from home after probation period.
- Limited onsite parking available.
- Physical fitness required for unloading deliveries and own van.
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Service Engineer - Worthing, West Sussex, United Kingdom - Stratospherec Limited
Description
Salary:
Up to £30k, depending on experience
Company Overview:
Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex?Our client is dedicated to providing top-notch IT support solutions to a diverse clientele
Role Overview:
I am seeking a dynamic Field Engineer to join my client's team based in Lancing. The role involves providing onsite support, installations, and helpdesk backup, ensuring the clients receive exceptional service. Regular travel within a 2-hour radius of Lancing is required, both by road and rail.
Responsibilities:
Requirements:
Additional Information:
Location:
near Worthing.
Would this perhaps be of interest?If so, please drop me a line at and we can arrange a call sometime soon.