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    Team Leader - Gateshead, Tyne and Wear, United Kingdom - Careers Plus

    Careers Plus
    Careers Plus Gateshead, Tyne and Wear, United Kingdom

    4 days ago

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    Description

    You will oversee the technical support team's day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business.

    For this role, we prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background.

    Excellent customer relationship management and communication skills, with the ability to create a positive client experience.

    Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance.

    Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management.
    Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management.
    An ability to prioritise and manage time effectively utilizing ITIL best practice methodology.
    Experience in project management and in delivering projects within budget and to deadlines.
    Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco.
    Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience.
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