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    Temporary IT Assistant - United Kingdom - Clarke Energy Uk

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    Description

    Job Title:

    ITSupport Analyst


    Function:

    IT
    Group
    ITDirector
    Knowsley, UK and Abroad travel required

    To provide a 1st and 2nd line support to users, alongside taking responsibility for allocated tasks and assisting the Group
    ITHelp desk manager and other
    ITteam members as required.

    Providing 1st and 2nd line user support.

    Provide a high quality 1 st and 2 nd line support service , resolving issues in a timely manner and keeping users fully informed at all times.

    audits to check that the Acceptable Usage Policy is not being breached.
    – general asset maintenance (disk defrags, clean-ups)
    Assist the Group
    ITDirector with the general maintenance and development of the Group Wide Helpdesk System.

    In conjunction with other members of the
    ITteam administer and repair/replace mobile communication devices on behalf of Clarke Energy.

    Take all sales calls and survey requests ensuring that no company information or details are given out.

    Manage requests for purchases from users and
    ITdepartment, passing information to
    ITAdministration Coordinator to arrange pricing and sign off.

    Control availability of stock for use by the
    ITdepartment, ordering replacements as necessary.
    In conjunction with other members of the
    ITteam, update and maintain Asset register.
    Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.
    Microsoft products
    Understanding of PC hardware setup and configuration.
    Strong face- to- face and telephone communication skills – helpful and speaks in terms others understand.
    Flexible and adaptable- does what is needed.
    Good knowledge of Microsoft Office
    Experience of working in an
    ITenvironment where strong customer service and communication skills are required
    Understanding of PC hardware setup and configuration.
    Minimum of two years previous experience working on a helpdesk
    Degree in IT.
    Additional
    ITQualifications – e.g.


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