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Sample Registration Manager
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Sample Registration Manager - Manchester, United Kingdom - VPS
4 weeks ago
Description
We are looking for a Sample Registration Manager to join VPS Power in Manchester.Over 40 years experience in testing and advisory services, supporting the global power industry.
WHAT WE DOWith over 40 years experience in testing and advisory services, supporting the global power industry, we have consistently provided innovative solutions for the provision of damage prevention services, to actively protect our customers people, assets and the environment.
The Power Industry trusts us to provide market-leading services in relation to fuel, lubricating oil and transformer oil testing. Our services are delivered to the highest accredited standards, using our independent position, experience and expertise.VPS Power is part of the larger VPS group, a global market leader in Fuel Quality Testing, Oil Conditioning Monitoring and Transformer Oil Testing.
THE OPPORTUNITYThe Sample Reception team is crucial to the delivery of VPS Power customer service and commercial objectives; an on-demand supply of sample kits (for both VPS Power and OCM), and fast sample registration, are fundamental to ensure efficient completion of the whole testing and reporting process for our customers.
The Sample Reception Manager will ensure that the Sample Reception team consistently meets customer demand for sample kits, and that samples are registered in accordance with departmental KPIs.
Working Location:
VPS Power offices – Manchester.3 direct reports – Sample Reception Technicians.
YOUR RESPONSIBILITIESEnsure consistently high customer service in terms of sample kit deliveries and Collections.
Direct the sample reception team to maximise efficiency and ensure every sample is unpacked on day of arrival and registered within 24 hoursManage stock level of components for transformer & OCM kits.
Ensure all customer requests are logged and actionedReport against sample reception KPIsThe role still requires and hands-on approach and making a significant contribution to Technicians eg.
arranging deliveries & collections, sample unpacking & registration, customer liaison, sampling kit assembly, bottle washing, etc.Ensure team follows Standard Operating Procedures, the VPS Power Quality System, and VPS HSE guidelines.
Proactively drive and encourage Sample Reception team spirit and engagement.
WHAT WE'RE LOOKING FORPrevious experience in Logistics and Customer Service roles.
Ideally previous experience in a laboratory environment.
Minimum 3 years previous supervisory or team management experienceSkilled in Microsoft Office with advanced Excel skills.
Excellent written and verbal communication skills.
Team player and comfortable in a multicultural and international environment.
Must possess and demonstrate a high degree of integrity.
Commitment to continuous improvement.
Strong communication, analytical, and organisation skills.
Experience with establishing and maintaining effective work relationships.
OUR OFFER TO YOUTogether with the below compensations, we offer a challenging position within a market leading organisation.
Competitive Base Salary25 Days HolidayAttractive pension planBonusOpportunities to develop professionally and personally