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    Temp to Perm) - United Kingdom - The Allendale Group Ltd

    The Allendale Group Ltd
    The Allendale Group Ltd United Kingdom

    1 week ago

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    Description

    Job Title:
    Customer Service Representative Reporting to: Customer Service Supervisor

    Work Hours:
    Full Time, 40 Hours Per Week, 08:00 - 16:30 (30 min unpaid lunch break)

    ________________________________________________________________________________ Purpose of the Role:

    As a member of the Customer Service Team, you will be looking after the customer journey, from the initial enquiry to after sales support.

    You will work closely with our despatch, purchasing and technical teams to ensure customer needs are met and expectations are exceeded.

    The ideal candidate will be highly motivated, possess a positive attitude, and be a team player with excellent organisational/time management skills.


    Key Responsibilities:
    Handling customer enquiries by phone, email and live chat
    Creating quotations, processing purchase orders and taking orders by phone
    Advising customers on stock availability, lead times and technical information, by liaising with despatch, purchasing and technical teams
    Engage with technical support to continuously improve product knowledge and self-development training in both existing and new products
    Working with the Despatch Coordinator to resolve any order issues or amendments
    Handling order tracking enquiries
    Respond to any customer complaints to ensure that these are dealt with swiftly and effectively
    Logging customer returns, ensuring the ERP system is correctly updated, and that any credits to customers are passed to the accounts department for refund processing
    Updating CRM and customer records
    Identifying inbound sales or product opportunities, forwarding information to the Customer Service Manager or relevant department
    Assisting other departments where required
    Knowledge, skills and experience required:
    Ability to work both independently and as part of a team.
    Ability to learn new skills and tasks as needed
    Excellent written and verbal communication skills
    Must be organised, able to prioritise and be comfortable dealing with multiple tasks simultaneously
    Excellent customer service skills
    Proficiency in Microsoft Office, and ability to learn new software packages quickly
    To undertake any reasonable additional tasks or duties as asked of you, from time to time.
    Ensure that you understand and are familiar with your responsibilities and duties as contained in the company's Health & Safety procedures
    Salary Range £27,000 – £30,000 per annum (depending on experience)#J-18808-Ljbffr

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