- Lead and be accountable for the planning and delivery of the ICB's responsibilities related to Urgent and Emergency Care, Elective Care, and Diagnostics
- Lead and manage the ICB's clinical systems and operational resilience function including system operations center and on-call service
- Lead and manage the ICB's emergency prevention, preparedness, and response function
- Lead and manage the £420m contract with the East of England Ambulance Service (EEAST) on behalf of the six ICBs in the East of England
- 999/Ambulance Services
- NHS 111 & Clinical Assessment Service (CAS)
- Non-Emergency Patient Transport Services (NEPTS)
- Other services agreed to be designed and commissioned at the system level
- Elective recovery planning and assurance
- Oversight of provider and alliance plans for outpatient transformation
- Getting It Right First Time (GIRFT) reviews and action plans
- Services agreed to be designed and commissioned at the system level
- Providing and receiving highly complex, sensitive, or contentious information
- Conveying contentious information in situations of major change
- Influencing and negotiating service delivery
- Understanding and commitment to equality of opportunity
- Demonstrate credibility in urgent care to influence individuals at all levels
- Maintain confidentiality and trust
- Good time management
- Flexible work approach
- Extensive autonomous work experience making strategic decisions independently
- Specialist knowledge across disciplines with a Master's degree
- Experience in leading substantial service change
- Solid understanding of NHS legislation and strategy
- In-depth knowledge of UEC and Elective plans and challenges
- Experience in building relationships with NHS leaders and clinicians
- Experience in operational management and service improvement methodologies
- Track record in positive leadership and team effectiveness
- Achievements in patient care improvement and budget management
- Experience managing large budgets and overall budget setting
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Director of Operations - Ipswich, United Kingdom - NHS Suffolk and North East Essex ICB
Description
Job Summary
We're in search of a dynamic and passionate leader to join us on our journey towards influencing the future direction of important and critical care services and elective care.
Our goal is to achieve exceptional clinical outcomes and provide a top-notch experience for all our service users in Suffolk and North East Essex.
As the Operations Director (Urgent and Emergency Care, Ambulance Commissioning, and Elective Care) you'll motivate our team and drive innovation and top-quality care, collaborating with colleagues in our Integrated Care System. Your role is crucial in providing leadership, guidance, and developing new care models as we strive for excellence.
The Director will collaborate across organizations, working together to enhance population health, tackle health inequalities, and minimize variations in access and outcomes.
All band 9 positions in SNEE ICB involve participation in the gold on-call roster with Board members. Those on the roster must be available for urgent matters on a rotating basis, one week every 12 weeks (this may vary) over a 24-hour period. This requires being reachable by phone or email to address critical issues outside standard working hours. There is no financial compensation for this duty.
An informal chat is highly recommended. Please reach out to Jackie Morris.
Main Duties of the Job
The post holder will:
The Director will closely collaborate with our three place-based Alliances, various provider organizations, statutory partners, and the VCSE to deliver work programs and leverage their expertise in service redesign.
About Us
The NHS Suffolk and North East Essex ICB oversee healthcare services for over a million people. With a total budget of £ annually, we cater to diverse communities in the UK.
Aside from consolidating our resources, we forge strong partnerships with local government, healthcare, and voluntary sectors to maximize health outcomes.
We prioritize a supportive work environment where employees can excel. We emphasize professional development and prioritize employee well-being through various initiatives, making us an employer of choice.
Job Responsibilities
To lead and be accountable for the planning and delivery of the ICB's responsibilities in Urgent and Emergency Care and Elective Care including:
To lead and be accountable for the planning and delivery of the ICB's responsibilities in Elective Care and Diagnostics including:
Person Specification
Communication Skills
Essential
Equality and Diversity
Essential
Other
Essential
Autonomy
Essential
Knowledge, Training & Experience
Essential
Desirable
