Patient Safety Manager - Grimsby, United Kingdom - Navigo Health and Social Care CIC

Description

Job summary

Join the Quality Team at Navigo, where every day bringsnew opportunities to make a meaningful impact on patient safety. As the PatientSafety Manager, you'll play a pivotal role in fostering a culture of safety andcontinuous improvement across our organisation. Working closely with ourdedicated team and under the guidance of our Head of Operational Quality andChief Operating Officer, you'll drive initiatives that enhance patient care andelevate our standards of excellence.

For anyOverseas applicants for this post are required to have either passed theInternational Qualifying Exam (IQE) or Overseas Registration Exam (ORE).

Main duties of the job

Lead thedevelopment and implementation of our Patient Safety Incident ResponseFramework (PSIRF), ensuring robust processes and systems are in place.

Provideexpert guidance and support to colleagues on incident investigations, duty ofcandour, and report writing, promoting transparency and accountability.

Champion aJust Culture mindset, fostering a learning environment where insights fromincidents drive sustainable improvement.

Collaboratewith clinical teams to identify areas for service improvement, embedding aquality and safety-first culture throughout the organisation.

Coordinatewith key stakeholders, including the Chief Operating Officer, to establish andmaintain an effective safety framework.

Facilitatethematic reviews and learning events, promoting knowledge sharing andcontinuous learning across teams.

Developeducational materials and training programs to enhance staff awareness andunderstanding of patient safety principles.

About us

Hello

We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise thatprovides mental health services to the NHS and beyond.

The whole basis of our work isto deliver services that we would be happy for our own family to use.

We offer a range of mentalhealth services, including acute and community facilities as well as specialistsupport such as outstanding older adults inpatient services, rehabilitationand recovery community mental health and an outstanding specialist eatingdisorder facility.

Ranked as one of the top UKcompanies to work for, we featured in the Best Companies top 100 large companylist and were named sixth best health and social care company 2023.

As a social enterprise, we dothings a little bit differently and have also developed income-generating commerciallyviable businesses that provide training, education and employment opportunitiesincluding Grimsby Garden Centre and two cafes.

Working at Navigo is not likeworking anywhere else. Lots of places say that, but we really mean it.

We like to work withforward-thinking people who want to make a difference.

Come join us

Job responsibilities

1. Beresponsible for the Patient Safety Incident Response Framework (PSIRF) processand management systems.

2. Provideexpert advice, support and guidance and training to colleagues on thecompletion of incident investigations, application of duty of candour andreport writing.

3.Demonstrate a high level of professional judgement and competence, actingautonomously in a variety of contexts, including internal and externalstakeholder engagement meetings.

4. To act asa first point of contact for Incidents advising staff and patient/s families onthe PSIRF and duty of candour / being open processes, signposting to correctstaff/organisations and making judgements to ensure an appropriate outcome.

5. Provideexpertise, specialist advice and support across all services delivered byNavigo relating to the quality and safety agenda.

6.Responsible for management of the Patient Safety function including Navigo investigation process, Duty of Candour process, National Confidential Inquiryinto Suicide and Homicide and external reviews ( Domestic HomicideReviews).

7. Be able tocommunicate with patients and families during highly sensitive and difficultsituations, maintaining confidentiality.

8. Coordinatethe sharing of information as part of any PSIRF process coordinating therequirements of police coroner and both internal and external reviewers.

9. Work withthe clinical Business units to coordinate duty of candour actions whereappropriate.

10. Use theirskills and expertise to support staff who are involved in distressingincidents.

11. Ensuresystems in place to assure compliance with statutory duty of candour.

12. Beinvolved in supporting a Human Factors approach to error, considering allrelevant factors and focusing on strategies that maximise the frequency ofthings going right.

13.Support/undertake thematic reviews as required which facilitate deeperlearning.

14. Workclosely with the Performance Team to support the provision of triangulatedreports of learning from across a range of quality indicators.

15. Todevelop, create and author a broad range of reports as required by the Board,Business units and other stakeholders such as Commissioners. Learning fromDeaths report.

16. Asrequired, assist, or carry out reviews of complaints and/or serious incidents.

17. Supportpatient involvement as part of PSIRF.

18. Maintainan up-to-date knowledge and understanding of the NHS Patient Safety Strategy,the Patient Safety Incident Framework and any related guidance or strategies.

19. Workclosely with clinical and non-clinical business units to ensure fullintegration of all Navigo staff to the PSIRF process through training,communication, and active participation.

20. Be theOperational Lead for the Patient Safety Group ensuring the effectivecoordination of all the information required and all actions are monitoredthrough to completion.

21. Be amember of other safety and quality groups across Navigo including the QualityWorking group as requested and required.

22. Boostpatient safety understanding through education and training.

23. Developeducational material to support patient safety.

24. Supportthe implementation of learning methods to embed learning into practice, and aidin the development of materials to support this.

25.Coordinate learning events and ensure an ongoing programme is in place.

26. Identifyand support engagement with national programmes and collaboratives.

27. To assiststaff in accessing information and professional advice to enable them toresolve patient safety concerns/issues.

28.Supporting improvement a). Focus on improvement programmes in areas where mostharm is seen. b). Support the development and maintenance of a Just Culture. c)Contribute to the development of Navigos Quality objectives.

29. Providethe Business units with expert leadership on patient safety and quality.

30. Supportstaff to act on their quality and safety improvement ideas, using QImethodologies to solve local problems.

31.Facilitate the sharing of these solutions widely across Navigo.

32.Coordinate patient safety initiatives across Navigo and lead on specificpatient safety initiatives as required.

33. Workdirectly with clinical teams to disseminate and embed the PSIRF plan.

34. Prepareand present regular training sessions for employees about patient safety topicsincluding serious incident reviews, and ad-hoc training as requested orrequired.

35. Receiveand manage contacts from Coroners and their staff concerning individual deathswhich management includes identification and provision of timely information asrequired, including assisting current and ex-staff to provide statements asnecessary.

36. Able towork autonomously with the need for a minimal level of management supervision.

37. Able toself-manage conflicting demands on time and capacity, prioritising activities,and self.

38.Self-directed in managing day to day work schedule.

39. Highlevel of responsibility to develop external partnerships.

40. Deputisefor the Head/s of Quality and the wider Quality team as directed which couldinclude attendance at meetings or cover for CQC activities, audits, orcomplaints.

41. Act asthe incident handler for all patient safety related incidents on the QualityManagement System.

42. Managethe mortality review programme with assistance from other quality team staff.

43.Support the local Real Time surveillance Programme and the NationalConfidential Enquiry into Suicides and Homicides.

Qualifications

Essential

Desirable

Experience

Essential

Desirable

Skills & Attributes

Essential

Knowledge and understanding

Essential