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    Helpdesk / Service Desk Support Agent - United Kingdom - Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc

    Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
    Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc United Kingdom

    1 week ago

    Default job background
    Description
    We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be.

    We are searching for an outgoing, energetic, and motivated customer support professional to join our team As a Software Support Technician, you will be supporting small to medium-sized entrepreneurs using Point of Rental software.

    The primary role of the Software Support Technician is to deliver an awesome experience to our customers. Act as first point of contact for POR customers (Phone, email, chat)
    Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
    Provide timely follow-up to customers and an exceptional support experience
    Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
    Project Management, technical aptitude, and analytical skills a plus

    Job Type:
    Full-Time, Exempt.

    All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws.

    POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.
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