Jobs
>
Birmingham

    Lead Digital Experience Analyst - Birmingham, United Kingdom - KPMG-UnitedKingdom

    KPMG-UnitedKingdom
    KPMG-UnitedKingdom Birmingham, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Job description

    Lead Digital Experience Analyst

    Role Purpose

    KPMG believes that the employee digital experience is essential to the success of the firm. The successful applicant for this role will be contributing to the firm's increasing efforts towards our team's core purpose: "(to) Ensure that anticipation of human behaviour leads and improves user experience within the firm".

    Reporting into the Head of Digital Experiences, the role of a Lead Digital Experience Analyst is to ensure that both the internal KPMG UK Technology function and, where relevant, other functions, deliver an efficient, effective, and consistent employee experience across all touchpoints and at all stages of relevant employee journeys.

    Our model is to start with the user experience and progress towards developing solutions with technology SMEs - however digital technology is at the heart of the KPMG UK colleague experience; therefore, an understanding of KPMG UK data and technology solutions is key to Experience success.

    The Lead will perform the duties of a User Experience practitioner but will also be responsible for day-to-day oversight of UX activities of other team members across the UK, Bulgaria, and India. Over time the role is expected to grow to include management, training, and growth of team members.

    Key Responsibilities
  • Plan and deliver UX contributions to KPMG's internal initiatives.
  • Elicit, collect, track, and analyse feedback and data, and suggest improvements based on the insights gathered.
  • Help to focus on generating value through its employee initiatives, with a clear performance and experience focus, ensuring that initiatives rapidly deliver value.
  • Collaborate with Business Analysts to support development of agile user stories and formal requirements.
  • Work closely with Digital Accessibility SMEs to ensure we meet our legal and ethical responsibilities for supporting colleagues with disabilities and long-term conditions.
  • Supporting and challenging Project Management SMEs to ensure that digital transformation projects are effectively scoped, managed & delivered on time, to budget and within agreed KPMG risk frameworks.
  • Promote the Digital Experience function in the firm.
  • Contribute to the firm's Digital Experience strategy.
  • Oversight of larger UX initiatives, including work allocation, planning, and monitoring of junior UX Analysts.
  • Lead Digital Experience reviews of existing or proposed solutions.
    • Knowledge, Skills, and Experience

    Essential
  • Demonstrable experience of understanding and applying KPMG EWT Digital Experience strategy and processes
  • A strong knowledge of the firm's internal technology platforms, the resulting User Experience constraints, and strategies to maximise UX within these constraints.
  • Demonstrable experience of providing oversight over other UX SMEs work on internal EWT projects.
  • Maintain a high level of practical knowledge in the application of Human-Centred Design / User Experience (UX) methods including user research, service design, UI design and branding.
  • A strong knowledge of KPMG's EWT technology development processes.
  • Domain experience in two or more of the following: finance & engagement management, HR, User Support, and learning technologies.
  • Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this.
  • Strong knowledge of Digital Accessibility and how EWT apply this to projects.
    • Desirable
  • Awareness of other value-driven approaches , Lean Six Sigma, Agile, Design Thinking, etc.
  • Strong empathy and listening skills; ability to collaborate with a wide variety of people in KPMG, to put yourself in their shoes, and to understand their needs and motivations as colleagues.
  • Proven understanding of Discovery planning and delivery using a wide range of recognised virtual User-Research methods such as 1 to 1 in-depth interviews.
  • Ability to contribute to and lead compelling virtual workshops, , to extract and challenge information, and guide participants through unknown territory to identify and resolve UX issues.
  • Growing understanding of how to apply recognised methods to plan solutions to business problems in complex multi-stakeholder environments.
  • Experience of using design visualisation & collaboration tools such as Figma, and ability to lead on the strategic use of such tools.
  • Strong oral, visual, and written communication skills.
  • Strong interpersonal skills and developing leadership skills.
  • Ability to recognise and motivate talent.
  • Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions, and dependencies, etc.
  • Ability to leverage networks in KPMG, , to tap into additional expertise if required.
  • Understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions, and dependencies, etc.
  • Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this.
  • Digital Waffle

    Experience Insight Analyst

    1 week ago

    Digital Waffle Birmingham, United Kingdom

    Our Client is now seeking an Insights Analyst to join their Retail & eCommerce team. This role will sit within their Data & Analytics Department and will require an analytical mind to drive Insights from a range of data sets. · You will work closely with internal and external st ...

  • Amey

    Experience Management Analyst

    2 weeks ago

    Amey Birmingham, United Kingdom

    Amey are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. · Our people are driven by a set of strong values, based on safety, insight, and collaboration. · We have a fantastic oppo ...

  • Edworkation

    Experience Insight Analyst

    2 weeks ago

    Edworkation Birmingham, United Kingdom

    As a leading provider in the complimentary Skin care and treatments Industry. The business is keen to continue to maximise its market leading position by transforming its data and data insights into a world class platform. Transforming its overall digital ecosystem and enabling m ...

  • KPMG UK

    Lead Digital Experience Analyst

    2 weeks ago

    KPMG UK Birmingham, United Kingdom Full time

    · Job description · Lead Digital Experience Analyst · Role Purpose · KPMG believes that the employee digital experience is essential to the success of the firm. The successful applicant for this role will be contributing to the firm's increasing efforts towards our team's core p ...

  • Applause IT

    Data Analyst

    6 days ago

    Applause IT Birmingham, United Kingdom

    **Data Analyst** · **- £40,000 - £50,000 + Benefits** · ApplauseIT are looking for an experienced Data Analyst**, i**deally the successful Data Analyst will have a strong understanding of working on data analytics, building dashboards and BI tools, is sought by an innovative and ...

  • Digital Waffle

    SQL Developer

    1 day ago

    Digital Waffle Birmingham, United Kingdom

    SQL Developer · Birmingham central / Hybrid working · £45,000 - £60,000 (Multiple positions on offer - Mid and Senior Level · **Key words that could be reverent for the role -** SQL Developer / SQL Programmer /Database Developer / Systems Developer / Reports Developer / MI Analys ...

  • Applause IT

    Automation Test Analyst

    4 days ago

    Applause IT Birmingham, United Kingdom

    **Automation Test Analyst - Fully Remote - £50,000 - £55,000** · Applause IT are recruiting an Automation Test Analyst to join a leading provider of content protection solutions to the entertainment and media industry. You will have the opportunity to work on key accounts for som ...

  • Charles Simon Associates Ltd

    Service Desk Analyst

    1 week ago

    Charles Simon Associates Ltd Birmingham, United Kingdom

    **Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) - Permanent - Home Based** · Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client. · **Location**: Home Based wit ...

  • Penguin Recruitment Ltd

    Asbestos Analyst

    3 days ago

    Penguin Recruitment Ltd Birmingham, United Kingdom

    **Asbestos Analyst** · **£28,000 - £36,000 + Benefits** · **Birmingham, West Midlands** · There is a fantastic opportunity available for an enthusiastic and ambitious Asbestos Analyst to join a leading asbestos consultancy that specialise in delivering asbestos compliance service ...

  • SF Group

    1st Line Support

    5 days ago

    SF Group Birmingham, United Kingdom

    Application Support Analyst / 1st line support is sought by a leading innovation company based Solihull (remote working available). £30,000 starting salary (shift work) · Utilising the latest in big data and AI technology this company are using pioneering research to position the ...

  • Eligo Recruitment

    PMO Analyst

    1 week ago

    Eligo Recruitment Birmingham, United Kingdom

    We are looking to recruit an IT PMO Analyst. Do you have experience as an IT PMO Analyst, or are your someone who organises and administers a team of field engineers or a project coordinator working outside IT and would like a new challenge. · In this role as an IT PMO Analyst, i ...

  • Harnham - Data & Analytics Recruitment

    CRM Analyst

    1 week ago

    Harnham - Data & Analytics Recruitment Birmingham, United Kingdom

    **CRM ANALYST** · **£35, ,000** · **MANCHESTER/REMOTE** · Be a key player in the development of CRM strategy and the personalisation of customer experience in this analytics role · **THE COMPANY** · A leading retailer within animal care with huge growth plans and a passion for pe ...

  • Matt Burton

    Business Analyst

    1 week ago

    Matt Burton Birmingham, United Kingdom

    Business Analyst - 2 Year FTC - Remote Work - £50 - £60k · Key Responsibilities: · - To work with clients, internal and external stakeholders at all levels to analyse both functional and non-functional requirements of the migration. · - To understand how existing solutions in the ...

  • Bell Cornwall Recruitment

    Conflicts Analyst

    2 weeks ago

    Bell Cornwall Recruitment Birmingham, United Kingdom

    **Conflicts Analyst** · **BCR/TH/10009** · **£30,000 - £40,000** · **Birmingham** · Are you an experienced Conflicts Analyst looking to continue your career within one of the leading global law firms? · - If yes, then please continue reading..._ · Key duties and responsibilities ...

  • SF Group

    1st Line Support

    1 week ago

    SF Group Birmingham, United Kingdom

    Application Support Analyst / 1st line support is sought by a leading innovation company based Solihull (remote working available). £30,000 starting salary (shift work - 4 days on and 4 days off) · Utilising the latest in big data and AI technology this company are using pioneeri ...

  • Lynx Recruitment Ltd

    IT Service Desk Analyst

    7 hours ago

    Lynx Recruitment Ltd Birmingham, United Kingdom

    IT Service Desk Analyst required for a leading global Law firm company. · As the IT Service Desk Analyst, you will be managing the internal IT systems as well as providing a managed services offering to a key client. This position offers great opportunities for progression and ca ...

  • Bell Cornwall Recruitment

    Data Analyst

    1 day ago

    Bell Cornwall Recruitment Birmingham, United Kingdom

    **DATA ANALYST** · **£26,000** · **SELLY OAK, BIRMINGHAM** · **6 MONTH CONTRACT** · **Are you an experienced Data Analyst looking for your next challenge?** · If so, Bell Cornwall Recruitment have a fabulous opportunity for a Data Analyst to join a quickly developing charity base ...

  • Oscar Associates (UK) Limited

    Business Analyst

    2 days ago

    Oscar Associates (UK) Limited Birmingham, United Kingdom Full time

    Business Analyst - Remote - up £55K · The company · Oscar Technology is engaged with an environmental company who are looking for a Business Analyst to gather requirements and work collaboratively with the wider business, including Finance and Commercial. · The role · This per ...

  • Pinsent Masons LLP

    Dms Senior Analyst

    1 week ago

    Pinsent Masons LLP Birmingham, United Kingdom

    **DMS SENIOR ANALYST** · **Role Overview** · The DMS Senior Analyst's role is to provide high quality DMS technical administration and support to the firm while allowing the DMS Architect the time and space to work on DMS projects and strategic planning, and to develop new servic ...

  • Circle Recruitment

    Data Analyst

    1 week ago

    Circle Recruitment Birmingham, United Kingdom

    Data Analyst - UK Wide - Home Working Offered · Data Analyst (mid or Senior), with strong experience in SQL, data analysis, Azure, and Data Virtualisation (Power BI, Tableau etc.) is required by a worldwide consultancy, that employs around 40,000 people. · My client is looking fo ...