- An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students
- Previous experience in a support role providing excellent support to end user customers (we're open here, tell us who you've supported throughout your career so far)
- A minimum Bachelor level degree is preferred
- Obviously, it goes without saying you'll have great communication and people skills
- A solution focused approach with a pro-active attitude to supporting your customers
- You'll love being part of a team and contributing to it's success
- Availability for different shift patterns (see above)
-
Advisor Support
2 weeks ago
Morningstar Edinburgh, United Kingdom**Advisor Support Executive - Wealth Platform** · 12 Months Fixed-Term Contract · **Location**:Edinburgh / Hybrid · **About the role** · The role is primarily focused on delivering world class service and support to our portfolio of global clients. · **In this role you will** · - ...
-
Customer Support Advisor
2 weeks ago
Edinburgh Airport Edinburgh, United Kingdom**Role overview** · Reporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard. The aim is to have good conversations that convert ...
-
Student Support Advisor
3 weeks ago
Online Education Services Edinburgh, United Kingdom**About OES** · Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. · ...
-
Student Support Advisor
2 weeks ago
Online Education Services Edinburgh, United Kingdom**About OES** · Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. · ...
-
Client Support Advisor
3 weeks ago
Vegware Ltd Edinburgh, United Kingdom**12 month contract opportunity.** · The Company · Vegware is a dynamic, award winning and rapidly expanding Edinburgh based eco-friendly packaging company. We create innovative catering disposables and food packaging. All our products are made from renewable or recycled material ...
-
Client Support Advisor
1 week ago
Vegware Ltd Edinburgh, United Kingdom**2 X 12 month contract vacancies.** · The Company · Vegware is a dynamic, award winning and rapidly expanding Edinburgh based eco-friendly packaging company. We create innovative catering disposables and food packaging. All our products are made from renewable or recycled materi ...
-
In-work Support Advisor
1 week ago
The Fedcap Group Edinburgh, United KingdomFedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider commu ...
-
Learning Support Advisor
1 week ago
Theorise Ltd Edinburgh, United KingdomTheorise is urgently looking for a Learning Support Assistant to work with one of our Edinburgh based clients. This role will require a thorough knowledge and understanding of a diverse range of disabilities and additional support needs including, but not limited to, physical and ...
-
Customer Support Advisor
3 days ago
Edinburgh Airport Limited Edinburgh, United Kingdom**Role overview** · Reporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard. The aim is to have good conversations that convert ...
-
Search Consultancy Edinburgh, United KingdomPolish Speaking Customer and Client Service Support · Salary £25,000 · Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company, flexible home working options in Edinburgh appeal to you? · This global client is ...
-
Search Consultancy Edinburgh, United KingdomCzech Customer and Client Service Support (Hybrid working) · Salary £25,000 · Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company, flexible home working options in Edinburgh appeal to you? · This global cli ...
-
Search Consultancy Edinburgh, United KingdomCzech Customer and Client Service Support (Hybrid working) · Salary £25,000 · Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company, flexible home working options in Edinburgh appeal to you? · This global cli ...
-
Service Support Advisor
2 weeks ago
Falcon Foodservice Equipment Stirling, United KingdomFalcon Foodservice have an exciting opportunity for a bright and dynamic Service Support Advisor to be part of our technical service team, in a key operational role. · **Key Responsibilities** · The successful applicant shall: · - Ensure customer contacts are handled and/or route ...
-
Employment Support Advisor
1 week ago
Works+ Galashiels, United Kingdom**Role** · Join Works+ and Empower Young People in the Scottish Borders · Are you passionate about making a difference in the lives of young individuals? Look no further Works+ aim is to ensure that every young person we work with across the Scottish Borders region achieves a rel ...
-
Employer Support Advisor
3 weeks ago
Encompass Galashiels, United Kingdom**2010 · **Borders Direct Payment** **Agency trading as **_Encompass · - ** · Post title: Employer Support Advisor. · Salary £24,570.00 to £27,027.00 per annum · 35 hours per week · 5.6 weeks pro rata annual leave · **OVERALL PURPOSE** · Encompass offers a range of employment ser ...
-
Customer Support Advisor
3 weeks ago
City Room Rentals Stirling, United KingdomCity Room Rentals is a specialist niche Booking Management and Advertising Company with a core focus of delivering specialist market consultancy to leading universities, property funds and investors. City Room Rentals matches and connects students and universities from around the ...
-
Customer Support Advisor
3 weeks ago
City Room Rentals Stirling, United KingdomCity Room Rentals is a specialist niche Booking Management and Advertising Company with a core focus of delivering specialist market consultancy to leading universities, property funds and investors. City Room Rentals matches and connects students and universities from around the ...
-
Customer Support Advisor
2 weeks ago
City Room Rentals Stirling, United KingdomExciting Summer Job Opportunity - May to September · Join City Room Rentals for an incredible summer experience We are a dynamic Booking Management and Advertising Company that specializes in connecting students and universities globally to purpose-built accommodations in the UK. ...
-
Customer Support Advisor
3 weeks ago
The Beal Group Cumbernauld, United KingdomWe're looking for a highly motivated Customer Support Adviser to join our fantastic team and deliver a first-class customer experience. · Tony Beal Ltd is a manufacturer of commercial têxtile products for a number of industries, including oil & gas, defence, modular, construction ...
-
Customer Support Advisor
3 weeks ago
Diligenta Edinburgh, United Kingdom Part timeCustomer Service Representative - Edinburgh Lloyds Banking Group · Customer Service Representative - Edinburgh Lloyds Banking Group · Customer Service Representative - Edinburgh Lloyds Banking Group · Mon-Friday, 9am-5pm · Here at Diligenta, we are proud to be the single larg ...
Student Support Advisor - Edinburgh, United Kingdom - Online Education Services
Description
About OES
Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.
Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.
When you work at OES, you're empowered to impact.
The Opportunity
We are seeking Student Support Advisors to join our team on a 4 month fixed-term contract, to start in June 2024.
Day-to-day the Student Advisors are the first inbound point of contact for students via phone, email, and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, they provide outbound support to struggling students and those at risk of disengagement, helping resolve barriers to success. They will have a deep understanding of university policy, procedure, and regulations, providing proactive support to encourage and improve student engagement and progression.
Reporting to the Team Leader, the Student Advisors will join a team of authentic, passionate people that all want you to be the best that you can be. This isn't just a job, it's a true career where you'll be making a tangible difference in people's lives.
Our Student support team cover hours between 7am and 7pm, with flexibility amongst the team. We work to a hybrid model with 2 days per week in our Edinburgh office.
Requirements
About You
To be successful in this role, we are looking for someone with the following:
Benefits
Along with joining a passionate, energetic, and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, with collaboration in our Edinburgh office. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.
Salary £23,000 - £26,000