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    Service and Repair Senior Supervisor - North London, United Kingdom - Look Ahead Care and Support

    Look Ahead Care and Support
    Look Ahead Care and Support North London, United Kingdom

    1 week ago

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    Description

    We're looking for an experienced, proactive and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

    £Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
    Making you feel at home here means helping you thrive in every way. These aren't token gestures - we've thought long and hard about how best to support our team.

    After all, our people are doing something amazing:
    helping to transform lives every day.

    Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties.

    The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team.

    Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).

    Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements.

    Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.
    Authorise orders and approve variation price works from agreed SoR's. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Quality Assurance
    Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Contractor Management
    Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.
    Complaint and Query Lead

    Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.

    For full job details please visit our website
    Commitment to Value for Money and Quality Standards.
    A demonstrable commitment to deliver exceptional customer service.
    Ability to promote best practice in Repairs, Voids and Asset management.
    Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.

    Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.

    Strong IT Skills - Microsoft Office - minimum Intermediate level.
    An HND or equivalent in construction or building studies.
    A Full UK Driving Licence.
    Knowledge of building standards regulatory requirements in relation to repairs and maintenance.
    Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year.

    We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

    Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

    We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021.

    We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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