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    Customer Service - Birkenhead, United Kingdom - Total Staff Services

    Total Staff Services
    Total Staff Services Birkenhead, United Kingdom

    1 day ago

    Default job background
    Full time Marketing / Advertising / Public Relations
    Description

    Total Staff Services are currently recruiting for a Customer Service & Export Administrator (Polish Speaking) on behalf of one of our clients. This is a permanent role and will involve an interview process directly with our client. You will be based within the Customer Services Team and your key responsibilities will include liaising with transport companies, ensuring timely shipments, complying with all relevant regulations and as well as providing excellent customer service.

    This is a full time role working Monday to Friday, 37.5 hours per week. Working hours are flexible between the hours of 0800 and 1700.

    Salary for this role is £26k DOE.

    Key Responsibilities:

    • Prepare, record, process and monitor all export documentation required for customers based outside of the UK.
    • Raise the required paperwork for the correct procedure in exporting hazardous goods.
    • Manage order despatches and liaise with selected transport companies.
    • Ensure records are accurate surrounding discussions and correspondence with customers and freight forwarders.
    • Solving customer issues whilst providing timely responses.
    • Responsible for all customer enquiries on orders, billing and despatch.
    • Working alongside other teams and management.
    • Responsible for issue of quotations, order acknowledgements, despatch notes and invoices to customers.
    • Providing excellent customer service in export sales transactions.
    • Supporting the Commercial sales team and continually seek to ensure customer expectations are satisfied.
    • Complying with all relevant regulations and documentation requirements.
    • Ensuring timely and efficient shipment of goods to international markets.

    Essential Requirements:

    • Knowledge of international contract terms, foreign currencies, tariffs and trading regulations.
    • Maths and English GCSE or equivalent (A-C Grades).
    • Polish speaking at a fluent level.
    • Excellent communication skills both verbal and written.
    • Strong organisational skills.
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