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Staines

    Air and Ocean Export Coordinator - Staines-upon-Thames, United Kingdom - ALS Recruiting Ltd

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    Description

    Job Description

    Role Purpose:

    • To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.

    Position Specification:

    • Manages all bookings from start to finish for allocated customers
    • Develops relationship with allocated customers
    • Issues booking instructions to overseas offices
    • Processes Export bookings
    • Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
    • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
    • Processes UK Customs Clearance
    • Manages any other site involved in a shipment
    • Develops processes and tools to support customer interface and communications
    • Takes and handles customer inquiries
    • Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
    • Ensures correct on time billing to the customer and accruals
    • Has full responsibility for end-end file handling.

    Key Skills

    • Strong background in Air Freight Forwarding export is advantageous
    • Instinctive Customer Service ethic
    • A 'get the job done attitude
    • Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
    • Good written and spoken English
    • Good interpersonal skills
    • Ability to build relationships with customers
    • Able to prioritise, perform under pressure and work using own initiative.

    Package

    • Salary Range k + Annual Bonus
    • Holiday - 25 days + Bank Holidays


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