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    Mental Health Navigator - Norwich, United Kingdom - NHS Norfolk and Waveney Integrated Care Board

    NHS Norfolk and Waveney Integrated Care Board
    NHS Norfolk and Waveney Integrated Care Board Norwich, United Kingdom

    1 week ago

    Default job background
    Secondment
    Description

    Job summary

    We are looking for a team of system changers who have a real passion for making a difference to work with children, young people and their families and carers in a person-centred way, to help bring their voices to life and achieve their outcomes. Led by a team manager, this innovative role is suitable for a wide range of practitioners, registered or unregistered, with suitable demonstrable experience, across health, education/employment, social care and/or the voluntary sector.

    The Norfolk and Waveney Integrated Care Board (ICB) are delighted to host this team; responsible for supporting children and young people who are inpatients in a Tier 4 mental health provision or are at risk of admission to hospital. In partnership with their families and the health, education and social care system, you will break down barriers to ensure children and young people are able to access the care and support they need.

    We are recruiting a team of individuals who are committed to ensuring the rights of children and young people (CYP) are protected, who are positive and solution focused show a collaborative and compassionate approach to their work.

    Previous applicants are not required to reapply at this point

    Main duties of the job

  • Facilitate the provision of emotional and behavioural support and informed advice to the young person and their family/carers based on knowledge and experience of working with young people with complex mental health nee
  • Troubleshoot on behalf of the young person and their family/carers, where required, to ensure the necessary support is in place to enable them to remain within, or discharged into the community and promote joined up, consistent care, constructively challenging the status quo, where require
  • Create and encourage a culture which prioritises keeping young people within their chosen home in the local community by communicating with a range of teams, services and staff at different levels of seniorit
  • Build and maintain positive, trusting and appropriate relationships with young people and their family/carers

    • About us

    Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.

    Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.

    Job description

    Job responsibilities

    Main Duties and Responsibilities -

  • Appreciate and learn from peoples stories and articulate this to inform service development and redesign
  • Raise awareness and educate the wider system on how to change the conversation so the focus is much more positive for young people and their families when speaking to other professional
  • Provide support and expertise to the family to ensure that personalisation approaches are embedded and that creative solutions are considered to meet individual needs supported by personal health budgets and integrated personal budgets
  • Support the development of multi-agency risk management plans and ensure the procedures for managing risk of significant harm are followed, seeking appropriate advice and authorisation from managers where required
  • Develop and strengthen effective strategic, multi-agency partnerships
  • Assess procedures, systems and pathways of existing provision and teams and identify areas for improvement
  • Facilitate and support the provision of interventions to prevent admission to inpatient settings where appropriate
  • Identify, guide and refer to other services where needed short break provision
  • Maintain/hold responsibility for ensuring continuity of care for the young person by working across systems and services to ensure they respond and react to needs as required
  • Consider support to reduce health inequalities and ensure reasonable adjustments are made, if required
  • Support families to encourage and cope with young people wanting to become more independent, which can be difficult for families
  • Establish strong links with education, training and employment services to enable school/college/university/employment readiness and inclusion
  • Work co-operatively, constructively and coproduce personalised plans within a complex changing and forward-looking environment
  • Produce reports on completed work including recommendations for future service provision and gaps in services
  • Hold services across the system to account where action plans are in place or actions have been agreed
  • Provide services with specialist advice on appropriate reasonable adjustments for young people based on their profile and needs
  • Provide families and colleagues with specialist advice on a number of areas including legal frameworks, specialist interventions and risk management planning
  • Explore digital ways of providing support remotely, including through the use of mobile apps
  • Effectively support discharge from specialist services and transition to the community

    • Key Working Relationships

  • Work closely with the Project Manager and Team Manager, and other internal ICB teams, in particular: the Transforming Care Navigator Team, Mental Health Commissioning Team, Safeguarding Team and wider Children, Young People and Maternity teams
  • Work closely with multi-disciplinary teams across the system, and in particular, those services supporting young people with mental health conditions
  • Maintain constructive relationships with a broad range of internal and external stakeholders
  • Participate in relevant internal and external working groups/projects, services and initiatives to provide information and analytical advice and expertise
  • Support the development and implementation of data collection systems that will provide accurate and timely data
  • Present information and issues, explaining highly complex issues to a wide range of internal and external stakeholders.

    • Key Stakeholders

  • Norfolk & Suffolk NHS Foundation Trust
  • Blue Light Services Ambulance, Police
  • Integrated Care System (ICS)
  • Voluntary Care Sector Organisations
  • Social Workers
  • Local Authorities
  • Independent Healthcare Providers
  • Criminal Justice Police, Probation and Ministry of Justice
  • NHS England/NHS Improvement
  • General Practitioners (GPs)
  • Parent/carers/families and forums
  • Advocacy groups
  • Acute Hospitals
  • Tier 4 Providers

    • Functional Responsibilities

  • Ability to coordinate care and achieve multi-agency buy-in based on strong experience of health and social care and/or education/employment/training systems and cross system knowledge
  • Encourage and instigate joined up collaborative working
  • Ability to challenge decisions in a professional way providing evidence and clear reasoning as to what action is required
  • Ability to work within partner agencies recording, peer supervision, clinical supervision/guidance
  • Facilitate the provision of interventions to prevent admission to in-patient settings where appropriate and support discharge from hospital
  • Hold services across the system to account ensuring young people and families are offered the right support at the right time
  • Support delivery of implementation plans for new ways of working that lead to more effective practice and more efficient use of resources
  • Identify changes that would increase flexibility, integration, joined-up working, improve communication and above all lead to better outcomes for young people
  • Support and promote the development of evidenced based practice as required and specific to areas of clinical expertise
  • Contribute to the identification and understanding of the health needs of our local population.

    • Operational Responsibilities

  • Ability to manage multiple, competing caseloads through effective time management
  • Have sound understanding of the theory and principles of personalised care
  • Ability and commitment to act in a way that acknowledges the young persons expressed views and preferences
  • Ability to coordinate an effective team around the young person and their families linking health, employment/training and social care to work more effectively
  • Always act in such a way as to promote and safeguard the wellbeing and interests of young people and their families in accordance with relevant professional regulation
  • Advise agencies on the most appropriate service for the young person, dependent on need
  • Devise structured and detailed plans of intervention using evidence-based practice, specifying need, interventions and desired outcomes which could be implemented within a wide variety of settings school/college/university, residential settings and employment
  • Provide specialist advice to others regarding the safe management of distressed behaviour
  • Work in partnership with others, to assess and identify the young persons needs, considering parenting capacity and environment
  • Ensure care plans have clear measurable goals which have considered the views of the young person and their family/carers
  • Coordinate the delivery of care, feeding in relevant information to support wider service planning

    • Planning and Organisation

  • Contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on wider system, resource requirements and building in contingency and adjustments as necessary.

    • Policy and Service Development

  • Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management
  • Support the implementation of policies and procedures in own work function with an impact on the wider system, as required.

    • Corporate Responsibilities

  • To work with other members of the ICBs Children, Young People & Maternity Team and Safeguarding Team to ensure delivery of satisfactory performance, governance and management of risk relative to role
  • To promote constructive working relationships with external organisations to ensure that the ICB is discharging its obligations effectively and that any opportunities for more efficient working alongside other system partners are identified
  • To work effectively in collaboration with clinicians and managers of other health and social care organisations within the health and care system or elsewhere, where there are common interests or care pathways
  • To represent the System Planning and Transformation Team as required at system meetings and functions and to act as an ambassador for the team
  • To ensure compliance with safe systems of work and that all necessary health and safety requirements are met
  • The ICB aspires to be a flexible, productive organisation which changes positively the way care is commissioned and delivered. It will be management resource light, buying in some important management services and so all staff will be required to carry out a range of activities not explicitly defined in their job description (but within their competence). Activities will also be performed by teams coming together for specific projects and all staff will be supportive of other staff, irrespective of which part of the organisation they come from. The post holder may be required to cover for/support other activities within their level of competence and responsibility
  • To participate in relevant staff training (including compliance with mandatory training requirements)
  • To conduct yourself in a manner consistent with the systems vision and values and approach to patient and public engagement within Norfolk and Waveney
  • To ensure patient/staff confidentiality and information governance standards are maintained and respected at all times.

    • The post holder will be required to work with their line manager and other members of the wider system team that Norfolk and Waveney Health and Care Partnership succeeds with its strategic objectives, and delivers the shared vision of the aims, values and cultures of the system.

    Person Specification

    Essential

    Essential

  • Experienced registered practitioner ( Social worker, Therapist, Mental Health Nurse) with experience in the field of Mental Health OR Experienced professional who holds an undergraduate degree in a relevant subject with significant experience of working in health, education or social care in the field of Mental Health OR Experienced professional with significant experience of working in health, education or social care in the field of Mental Health.
  • Significant experience of working in the field of Mental Health.
  • Significant experience of working with children and young people across health, education/ employment or social care
  • Evidence of continued professional development
  • Legislative knowledge and awareness of locally available provision and the ability to identify safe, effective and creative solutions for individuals with complex needs
  • Sound knowledge of safeguarding children
  • Ability to communicate effectively both verbally and in writing.
  • Ability to tailor communication to different audiences
  • Ability to coordinate an effective team around the young person and their family/carers linking health, social care and education/ employment effectively.
  • Ability to mediate in situations where differences of opinion or challenges arise
  • Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
  • Able to analyse and challenge practice and decisions in a professional way providing evidence and providing clear reasoning as to what action is required.
  • Ability to develop and implement innovative solutions, to problem solve and respond to sudden unexpected demands.
  • Ability to make decisions on difficult and contentious issues where there may be a number of courses of action.
  • Strategic thinking - ability to anticipate and resolve problems before they arise.
  • Demonstrable capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
  • Demonstrable capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
  • The promotion of equality of opportunity and good working relations
  • Working knowledge of Microsoft Office with intermediate keyboard skills
  • Ability to travel within and outside of Norfolk & Waveney.
  • Ability to work flexibly, including working from home.
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