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    Account Executive- Commercial Insurance - Brighton, United Kingdom - TheWiseSeeker

    TheWiseSeeker
    TheWiseSeeker Brighton, United Kingdom

    3 days ago

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    Employee
    Description

    We are looking for an Acoount executive to work with one of our clients located in the UK: a company that provides a broad spectrum of both personal and commercial insurance products. The purpose of the role is to provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants.

    The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.You will need to have good judgement, be analytical, have great attention to detail, be flexible,self motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.

    Tasks

    • Adhere to all company policies and procedures.
    • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
    • Deliver excellent customer service whilst meeting customer requirements efficiently &effectively for New Business.
    • Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client's demands and needs.
    • Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
    • Calculate New Business premiums in accordance with the specific carrier risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
    • Ensure that telephone calls are answered & dealt with promptly & efficiently.
    • Maintain thorough and accurate records of all customer interactions.
    • Identify complaints and refer to the necessary complaint handler.
    • Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
    • Required to be a referral point within the Branch.
    • Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.

    Requirements

    • Competent in windows-based programmes; word, excel, outlook and internet.
    • Excellent communication skills: written and oral.
    • Ability to work alone and as part of a team.
    • Positive can-do attitude.
    • Strong team ethic.
    • Manage time effectively.
    • Ability to work under pressure.
    • Good personal organisation skills.
    • Good timekeeping and presentation of self and work.
    • Strong negotiation and interpersonal skills.
    • Articulate & Numerate.
    • Works with a high degree of accuracy in all tasks.
    • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission Experience
    • Must have 2 years minimum experience working within a broking or under writing environment.

    Benefits

    • Pension
    • Commission
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