Jobs
>
Edinburgh

    Client Services Consultant - Edinburgh, United Kingdom - Magnit

    Magnit
    Magnit Edinburgh, United Kingdom

    3 days ago

    Default job background
    Description
    Who We AreMagnit is the evolution of work.

    Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce.

    Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success.

    It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals.

    At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

    About the RoleClient Services Consultant (CSC) is responsible for the efficient delivery of Magnit's services to our clients.

    This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing WAND as the VMS to ensure smooth service delivery.

    What You Will Do

    • CSC is responsible for the day-to-day delivery of Magnit's products/services
    • The CSC must maintain quality client service and day to day operations with a focus on meeting contractual deliverables and ensuring an effective and proactive communication with internal/external stakeholders
    • The CSC scope of responsibilities covers multiple business verticals (professional, IT, payroll, etc.) over multiple EMEA countries (our client is a large multinational with a global footprint)
    • Implement new processes or enhance current processes to strengthen efficiencies
    • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience
    Maintain an updated SOP "Standard Operating Procedures" for day-to-day procedures so that operations functions efficientlyFor Staffing requirements:

    • Facilitate the fulfillment of temporary requisitions through WAND system and efficiently manage the relationship/interaction of staffing suppliers and hiring managers
    • Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
    Anticipate, resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing supplierFor Payroll requirements:

    • Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records
    • Handle critical Employee Relations issues, requesting support and guidance as required
    • Anticipate, resolve and follow-through, in a timely manner, all issues related to the worker
    • Escalate to your direct leadership any serious issues that may jeopardize Magnit's position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need
    • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position
    • A customer-oriented, self-motivated critical thinker with a "Can-Do" attitude
    • Strong communication skills (verbal and written) with the ability to connect effectively across all layers of the organization in both a face to face and remote working environment
    • Fluent in English and ideally in another European language (German, French, Spanish, Italian) at a professional business level
    • Bachelor's degree in a relevant field (HR will be a plus)What Magnit will Offer YouAt Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You'll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails Magnit will offer you a competitive benefits package, including a great PTO package, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your communityIf this role isn't for youStay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

    As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.

    We strive to ensure that we maintain a positive and enriching work environment for all.
  • Search Consultancy

    Client Services Consultant

    1 day ago

    Search Consultancy Edinburgh, United Kingdom

    Client Services Consultant · Our client who is a UK Investment management company are looking to add a Client Services Consultant to there digital channels team due to growth of the business on a full time permanent basis. · Working Hours - Monday to Friday - 7 hours per day betw ...

  • Laings

    Luxury Service Consultant

    1 week ago

    Laings Edinburgh, United Kingdom

    **Luxury Service Consultant** · **Developing a career within Luxury is possible with us here at Laings.** · **Our in-store Service Consultants are friendly, supportive and our culture is hands-on and collaborative.** · **Purchasing a precious piece from Laings is only the first s ...

  • McEwan Fraser Legal

    Legal Services Consultant

    1 day ago

    McEwan Fraser Legal Edinburgh, United Kingdom

    **Legal Services Consultant** · McEwan Fraser Legal, an award-winning Solicitor and Estate Agency, is a dynamic, modern company. With an array of respected industry awards under our belt, we are highly innovative and known for our emphasis on providing exceptional customer servic ...

  • Clearwater Analytics

    Professional Services Consultant

    3 days ago

    Clearwater Analytics Edinburgh, United Kingdom

    Job Summary: · The Professional Services division is responsible for delivery of change/transformation/advisory services to existing clients on Clearwater's SaaS platform. We work in conjunction with Client Services to identify opportunities around value-added services to steady ...

  • Royal London Group

    Customer Service Consultant

    2 days ago

    Royal London Group Edinburgh, United Kingdom

    **Job Title**: Customer Service Consultant · **Contract Type**: Permanent · **Location**: Edinburgh · **Working style**: Hybrid 50% home/office based · **Closing date**: 4th of April 2024 · We are seeking friendly and customer-orientated individuals to join our team of Customer S ...

  • HSBC

    Customer Service Consultant

    6 days ago

    HSBC Edinburgh, United Kingdom

    Customer Service Consultant · Total Number of hours: 25 · Working Pattern: 3 weekdays to be agreed with the Branch, Saturdays 4 hours · We offer an attractive hourly rate starting from £11.70, Per Hour plus an annual discretionary performance bonus. · In addition, we offer a Terr ...

  • eFinancialCareers

    Adviser Services Consultant

    1 week ago

    eFinancialCareers Edinburgh, United Kingdom

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities ...

  • Magnit

    Client Services Consultant

    5 days ago

    Magnit Edinburgh, United Kingdom

    Edinburgh, UK Req #914 · Thursday, April 4, 2024 · **About the Role** · Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit's services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross ...

  • Post Office Ltd

    Customer Services Consultant

    6 days ago

    Post Office Ltd Edinburgh, United Kingdom

    **Summary**: · **Salary**: starting from £12.62 and raising to £14.53 after 12 months · **Grade**: CSC · **Hours**: 16 hours per week · **Contract Details**: FTC · **Location**:Edinburgh City Branch · **Reporting to**: Branch Manager · **Division**: Retail · At Post Office, we as ...

  • Edinburgh P Limited

    Service Management Consultant

    4 days ago

    Edinburgh P Limited Edinburgh, United Kingdom

    **Management Consultant** · **Qualifications**: · - Bachelor's degree in Business, Business Administration, or related field required · - Minimum of 3 years of experience in consulting or other related fields required · - Must have experience working with Microsoft Office product ...

  • Charles Stanley

    Client Services Consultant

    6 days ago

    Charles Stanley Edinburgh, United Kingdom

    **Job Purpose**: · The role will suit an individual who likes variety, maintains a high degree of accuracy and excellent attention to detail, is able to rise to challenges and can cope with a demanding workload and multiple tasks, efficiently. · **Key Areas of Responsibility**: · ...

  • Post Office Ltd

    Customer Services Consultant

    2 days ago

    Post Office Ltd Edinburgh, United Kingdom

    **Summary**: · **Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period) · **Grade**: CSC · **Hours**: 18 hours per week · **Contract Details**: Fixed Term Contract - 6 months · **Location**: Edinburgh City Branch - EH14 2S ...

  • Post Office Ltd

    Customer Services Consultant

    6 days ago

    Post Office Ltd Edinburgh, United Kingdom

    **Summary**: · **Salary**: £10.88 per hour, rising to £11.58 after 6 months and £13.33 after 12 months (after completing probation) · **Grade**: CSC · **Hours**: 18hrs per week · **Contract Details**: 12 Month Contract · **Location**: Edinburgh City Branch · **Reporting to**: Bra ...

  • Charles Stanley

    Digital Client Services Consultant

    6 days ago

    Charles Stanley Edinburgh, United Kingdom

    **Key Areas of Responsibility**: · - Respond to incoming client communications, ensuring timely follow-up as required. · - Ensure high standards of customer service are maintained at all times. · - Liaise with various internal functions to ensure issue resolution. · - Liaise with ...

  • Kin + Carta Europe

    Financial Services Principal Technical Consultant

    1 week ago

    Kin + Carta Europe Edinburgh, United Kingdom

    Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online. · Join a global team of curious and diverse minds in connecting pe ...

  • Kin + Carta

    Financial Services Principal Technical Consultant

    1 week ago

    Kin + Carta Edinburgh, United Kingdom

    **About Kin + Carta**: · Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online. · Join a global team of curious and diver ...

  • The Fedcap Group

    Employer Services Consultant

    2 days ago

    The Fedcap Group Livingston, United Kingdom

    **The Role** · **Location: Livingston** · **Salary £26,150** · **12 month fixed-term contract** · **You will be ** · - Promoting the programme offered to employers, to deliver tailored value-added services to secure stronger relationships and long-term employer commitment. · - De ...

  • The Fedcap Group

    Employer Services Consultant

    6 days ago

    The Fedcap Group Dunfermline, United Kingdom

    **The Role** · **Location: Dunfermline** · **Salary £26,150** · **Contract: 6-months fixed term** · **Due to the outreach nature of this role, applicants should have a driving license and their own car.** · **You will be ** · - Promoting the programme offered to employers, to del ...

  • TSB Banking

    Customer Service Consultant

    6 days ago

    TSB Banking East Lothian, United Kingdom

    **Job Title**: Customer Service Consultant - Money Confidence Expert · **Location**: Cameron Toll or Leith (Edinburgh branches) · **Closing Date**: 20th April 2023 · **Salary**: £24,307 (£22,300 basic salary plus cash allowance of £2,007) and excellent benefits · At TSB we're her ...

  • M&G plc

    Customer Service Consultant

    5 days ago

    M&G plc Stirling, United Kingdom

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...