Customer Success Manager - London, United Kingdom - Hibob Inc.

Description

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

We are looking for an experienced, energetic, and positive Customer Success Manager to own and manage a significant book of small clients.

You will have great interpersonal skills as well as a strong bias towards excellent client service and business acumen.

You will be analytical and have great organisational and multitasking skills, and have the ability to provide great service to a large number of accounts.

You will have experience in customer success, account management, or customer service in a SaaS-based business.

Manage a large portfolio of small accounts with a focus on enablement at scale and value realisation, yielding to a super-high renewal rate.

Assess client health and develop strategies to mitigate churn with proactive health plans
Execute Business Reviews, training, check-in calls, and feature implementation
Work with our customers with the drive to help them change their workplace and achieve their business goals
Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing, and Sales teams
Demonstrable experience of SaaS account management or CSM experience
Project management
Experience with SalesForce, Intercom, ChurnZero, Zendesk, Tableau

We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.

Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

~ Company share options plan - every employee can eventually become a shareHolder
~ Cash allowance for health insurance
~ Annual vision allowance
~ Travel support (cycle scheme and season ticket loans)
~ Hybrid working from day 1
~ Work from home allowance - to get your home office set up
~ Temporary remote work from anywhere in the world for up to 2 months ( after 6 months of employment )
~ Bob Balance days - we have an additional 3 company-wide days off per year, taking place in April, July & October
~2 Social Impact days per year for volunteering
~ Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
~ Pension scheme auto-enrolment from day 1
~ Fun company and team social events (locally and virtually with our global teams)
~ We love birthdays - take the day off and receive a special gift

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities.

This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions.

By checking this checkbox you agree to receive marketing communications from HiBob. By submitting your details you hereby agree to our Terms & Conditions and Privacy Policy . You may always opt-out from our mailing lists in accordance with the Privacy Policy.
Good news
Watch a demo video here.
Go ahead and watch a demo video here.
Until then, check your inbox for an email with the video.
By checking this checkbox you agree to receive marketing communications from HiBob. By submitting your details you hereby agree to our Terms & Conditions and Privacy Policy . You may always opt-out from our mailing lists in accordance with the Privacy Policy.
See how Bob can help your company.
By checking this checkbox you agree to receive marketing communications from HiBob. By submitting your details you hereby agree to our Terms & Conditions and Privacy Policy . You may always opt-out from our mailing lists in accordance with the Privacy Policy.
Before you watch the video, you can pick a time for an expert to call you:
Good news
Watch your video here.
Until then, check your inbox for an email with the video.
#