- Provide efficient and effective customer service to end-users and other stakeholders
- Act as the first point of contact for technical service requests
- Log and maintain chronological details throughout a service ticket lifecycle
- Provide 1st line diagnosis and resolution
- Respond appropriately to more complex problems through escalation
- Prioritise and manage your workload to ensure client SLAs are met
- Previous experience providing IT support
- Exemplary customer service and problem-solving skills
- Experience in administering and supporting the latest Microsoft technologies
- Troubleshooting skills with Microsoft Office issues (2003 and onwards)
- The ability to help and support all versions of Windows desktops
- Knowledge of Active Directory, M365, Azure AD
- Knowledge of ITIL
- Evidence of continued professional development
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Desk Analyst
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Global Weekly London, United KingdomJob Description · About us · Global Weekly is a platform that aims to make sense of the ever-changing and increasingly hostile geopolitical climate. By providing a comprehensive breakdown of political and economic shifts, we aim to democratize the flow of information and provide ...
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Global Weekly London, United KingdomAbout us · Global Weekly is a platform that aims to make sense of the ever-changing and increasingly hostile geopolitical climate. By providing a comprehensive breakdown of political and economic shifts, we aim to democratize the flow of information and provide geopolitical know ...
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Global Weekly London, United KingdomAbout usGlobal Weekly is a platform that aims to make sense of the ever-changing and increasingly hostile geopolitical climate. By providing a comprehensive breakdown of political and economic shifts, we aim to democratize the flow of information and provide geopolitical knowledg ...
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Ryder Reid Legal London, United KingdomJob Description · Ryder Reid Legal is looking to recruit an independent and hard working Service Desk Analyst to join one of our international law firm clients on a permanent, remote working basis. Our client will be looking for the ideal candidate to become an important part of ...
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Found in: One Red Cent EUR eFC C2 - 4 days ago
TEKsystems London, United Kingdom Full timeA global Fintech firm is looking to bring on a service desk analyst to handle higher priority tickets, VIP issues, and assigned Projects, as well as assisting with major incident and problems support when needed. · Desired Skills: · Help desk support · Experience with Windows de ...
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Venn Group London, United Kingdom Full timeA position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. · Duties and Responsibilities: · • Be the first point of contact in resolving 1st and 2nd line support calls · • Ensure users are informed of progress at agreed intervals ...
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Found in: Talent UK 2A C2 - 4 days ago
Ryder Reid Legal Limited London (Greater), United Kingdom Full timeRyder Reid Legal is looking to recruit an independent and hard working Service Desk Analyst to join one of our international law firm clients on a permanent, remote working basis. Our client will be looking for the ideal candidate to become an important part of their IT support t ...
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Found in: Jooble UK O C2 - 1 day ago
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Found in: Jooble UK O C2 - 2 days ago
Gold Group England, United KingdomJob Title: Service Desk Analyst · Location: Swindon (onsite role 4/4/4) · Salary: up to £28,000 (dependent on experience) + up to 10% pension and a full benefits pack · Must be able to hold an SC Security Clearance · Looking to Interview ASAP so please contact Zoe, call on (pho ...
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JNC Recruitment Limited London, United KingdomJob Description · IT Service Desk Analyst - £48 - 55k p/a + Bens · A fantastic opportunity has arisen to join a thriving professional services organisation, working within their busy global IT Support function. · We are specifically looking for candidates that have solid 1st and ...
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JNC Recruitment Limited London, United KingdomIT Service Desk Analyst - VIP · £45 - 55k p/a + Bonus · Full time onsite in Belgravia, London · A fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function. · We are specifically ...
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IT Service Desk Analyst
Found in: Ziprecruiter UK C2 - 2 days ago
JNC Recruitment Limited London, United KingdomJob Description · IT Service Desk Analyst - VIP · £45 - 55k p/a + Bonus · Full time onsite in Belgravia, London · A fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function. · We are ...
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Jonothan Bosworth England, United KingdomJonothan Bosworth are currently looking for an experienced 1st/2nd Line Service Desk Analyst based in the Bristol area for one of our key clients. · The successful candidate will be responsible for providing remote suppor t to several of our clients' customers in the Bristol ...
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JNC Recruitment Limited London, United Kingdom Full timeIT Service Desk Analyst - VIP £45 - 55k p/a + Bonus · Full time onsite in Belgravia, London · A fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function. · We are specifically loo ...
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Global Weekly London Area, United KingdomAbout us · Global Weekly is a platform that aims to make sense of the ever-changing and increasingly hostile geopolitical climate. By providing a comprehensive breakdown of political and economic shifts, we aim to democratize the flow of information and provide geopolitical knowl ...
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TEKsystems London, United KingdomA global Fintech firm is looking to bring on a service desk analyst to handle higher priority tickets, VIP issues, and assigned Projects, as well as assisting with major incident and problems support when needed. · Desired Skills: · Help desk support · Experience with Windows d ...
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MBP Group United KingdomBased from MBP's office in Skipton, UK / Hybrid working · Are you eager for the chance to thrive in a dynamic and experience d IT department ? Do you aspire to contribute your skills to a global business , offering IT assistance to colleagues across different countries ? MBP Sol ...
Service Desk Analyst - London, United Kingdom - Transputec
Description
Transputec is an established Information Technology Services and Solutions company with more than 35 years of IT innovation and excellent customer service.
Transputec was founded by two computer science students from Imperial College in their dorms. Developing applications for the banking industry and then migrating to a full IT services organisation.
We believe in flexibility, quality, agility. We see this simply as the ability for us to grow our services as quickly and with the speed our clients expect, whether they are enterprises or small/medium sized organisations.
Responsibilities
Requierements