Service Desk Analyst - United Kingdom - In Leicester

In Leicester United Kingdom

5 days ago

Description

IT Service Desk Analyst

Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT.

The Service Desk Analyst is the 'face' of the IT team, and the first point of contact that users will interact with. They will be focused on making sure that customers have a great experience of using technology and feel empowered to get the most from the systems they work with daily.

The site is not central so you may need a driving licence.

Responsibilities

to resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed. IT incidents and service requests, prioritisation accurate records of IT incidents and service requests, including documentation and keeping ticketing system up to date to the development and maintenance of IT service desk knowledge base. in Service Desk projects and initiatives including developing and implementing new processes.

About you

will need to have some experience working in a 1st line support role on an IT service desk of enterprise IT systems and accurate, attention to detail to work at pace – it's a busy environment to learn and progress, passionate about IT great communicator that is capable of explaining things in a way non-technical people can understand and the ability to build strong relationships is key. to highlight both problems and solutions for exploration knowledge would be useful.

You will have the opportunity to further your skills within the role, both in terms of formal training and accreditations, and learning from senior colleagues. The IT team has a great reputation within the business so you'll be a part of a thriving team.

£24,000 - £27,000 depending on experience. Pension contributions matched to 10%, 25 days holiday per annum, cycle to work scheme.

Interested? Send your CV now

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Service Desk Analyst - United Kingdom - In Leicester

Description

Desk Analyst