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    EAP Telephone Day Counsellor - London, United Kingdom - Bupa

    Bupa
    Bupa London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Part time
    Description

    Job Description:

    EAP Telephone Counsellor

    (BACP, UKCP, NCS or equivalent Registered)

    Nationwide : Flexible office and home working options available (to be discussed at interview)

    Permanent : Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working day each week

    Competitive Pay: £27,500 - £29,500 pro-rata + enhanced payments for unsociable hours

    We make health happen:

    An opportunity to really make a difference to people's lives, while continuing in your own clinical career development. You'll deliver the Employee Assistance Programme (EAP) service to Bupa clients in need of support with their mental health and wellbeing, through solution focussed approaches and techniques. Every day is different, and each call is unique in supporting large and small companies with their employees' mental health and wellbeing ranging from supporting those living with physical and mental health needs through to helping to achieve working life resilience and assistance with legal and financial worries.

    This role is a wonderful opportunity to really make a difference to people's lives. You'll deliver the EAP (Employee Assistance Programme) service to Bupa clients in accordance with Bupa policies and procedures and also own your own case load of clients within EAP, from EAP clients to Oncology clients.

    You'll help us make health happen by:

  • Answering EAP inbound calls in a busy contact centre environment and providing immediate therapeutic support to callers
  • Assessing client's well-being needs using structured mental health assessments to make evidence-based therapy recommendations.
  • Providing one-off counselling advice and support (not contracted counselling)
  • Triaging and assessing callers to the EAP helpline to signpost for further support on a wide range of issues.
  • Assessing and managing risk to clients and others as required
  • Owning your own case load of clients
  • Diary management
  • Booking clients into internal diaries of your own or others within the team
  • Administration work, in the event of DNA's Late cancellations or gaps in sessions
  • Working in adherence to professional standards and compliance with regulatory framework

    • You will also be expected to cover weekend shifts as part of the 6 weekly rota – currently 1 weekend in 4.

    Key Skills / Qualifications needed for this role:

  • Recognised Counselling diploma qualification (Level 4) or higher
  • BACP/UKCP Registration is essential; working towards accreditation is preferred – BACP Individual or Student Membership is not sufficient
  • Rich and varied experience of Counselling different sectors of and clients in society – experience with complex cases
  • Preferably previous experience working on a similar in-bound telephone counselling service
  • Flexible attitude to work the shifts required
  • Strong IT skills – experienced using MS Teams, Skype and MS Office packages – this is a busy computer and phone-based role

    • Why Bupa?

    We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

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