- Head sales initiatives to support Sales Reps in achieving and exceeding targets
- Drive and shape development and understand opportunities and threats to grow the business
- Develop and analyse sales reports presenting findings to Head of Sales
- Establish account relationships and develop an account management strategy to ensure this customer base is supported and maintained
- Build strong relationships with customers to ensure repeat business
- Attend regular Services meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings/?sales
- Monitor, focus and record figures on customer retention and reasons for cancellation
- Understand customer requirements and find suitable solutions to meet those needs
- Direct interface with clients to assist with the resolution of customer concerns
- Resolves issues with contracts and commercial operations
- Coaches employees on best practices for managing contract issues and handling daily issues and tasks
- Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation
- Collate and improve database of information regarding contacts and sales leads etc.
- Regularly benchmark competitors to assess our competitiveness within the market
- Engage in and evaluate customer feedback to ensure service meets and exceeds expectations
- Assist with the marketing strategy for the department and any planned marketing campaigns
- Assist customers in achieving their service goals and endorse for industry rewards where applicable
- Represent the company at relevant trade and industry events
- Prepare and produce presentations to promote the company's services
- Ensure that detailed and accurate information if provided to the transport team including any specific customer demands and any potential hazards
- Any other duties as requested by the Head of Sales or SMT
- At least 3 years' experience within a similar role
- Previous experience of successfully selling into the industry with strong skillset in negotiation and closing
- Excellent local geographical knowledge
- Strong people management skills with the ability to motivate and act upon any issues in a timely manner
- A talented and concise communicator in writing and in person
- Strong IT skills and a knowledge of Office 365 suite (Word, PowerPoint, Excel, SharePoint and Teams) as a minimum
- Strong financial/commercial acumen
- Professional and effective relationship-building skills
- A high level of accuracy and attention to detail in all aspects of the role but with particular attention to H&S and any other regulatory compliance
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Customer Support Specialist
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ZEAL Network SE London, United Kingdom Full time - PermanentWas wir anbieten · Arbeit in einem kompetenten, interdisziplinären Team, in dem du dein Wissen und deine Ideen aktiv einbringen kannst · Kein Mikromanagement, sondern viel Vertrauen in deine Leistungsbereitschaft und -fähigkeit · Ein jährliches Entwicklungsbudget von EUR 1.500,- ...
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Raytheon Technologies Wokingham, United Kingdom Full timeUnspecified · We are currently seeking to recruit a Customer Support Engineer to join our Avionics Business Division. · Role Overview: · Working as an integral part of an international world class customer services team the primary role is to provide timely and professional re ...
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Clockwork Recruitment Ltd Woking, United Kingdom Full timeOur client based in Woking are looking for a Technical Client Co-Ordinator to support the order processing function of the business.They are looking for a self-motivated, highly organised and proactive person who enjoys dealing with existing clients and building good business rel ...
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Found in: Jooble UK O C2 - 3 hours ago
Cardo Group Slough, Berkshire, United KingdomCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. · Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south ...
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Tate Guildford, United Kingdom Full timeCustomer Support / Admin Support Roles · Multiple roles from Entry level to Experienced · Immediate Start · £25k-£35k dep on exp · Based local to Guildford, Surrey · We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford a ...
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Found in: Talent UK C2 - 15 hours ago
Evertz Reading, United Kingdom Full timeEvertz is a world leading company in the design and manufacture of innovative and pioneering video & audio broadcast equipment, for both traditional point-to-point based architectures as well as high speed and high bandwidth network based architectures. · We are expanding our Cus ...
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Evertz Reading, United Kingdom Full timeNetworks now form the operational backbone of many Broadcast Video & Audio systems. The traditional point to point architecture is disappearing, being replaced by high speed and high bandwidth Network based solutions. · Evertz is a world leading company in the design of innovativ ...
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Evertz Reading, United Kingdom Full timeA customer focused role, providing a wide range of technical support for broadcast and professional audio clients, worldwide. · Evertz is a world leading company in the design of innovative and pioneering broadcast equipment. We currently have a vacancy in our Customers Support t ...
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Found in: beBee S2 UK - 3 days ago
PerkinElmer Slough, United Kingdom RegularThe purpose of the OneSource Customer Service Engineer is support the OneSource Enterprise program at our client facility in Slough. · With deep industry knowledge, OneSource addresses our clients' lab requirements to help optimize their business outcomes, delivering everything f ...
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Business Applications Manager- Dynamics 365
Found in: SonicJobs Direct Apply UK - 1 day ago
Corecruitment International Ascot, United Kingdom Full timeJob Title: Business Applications Manager- Dynamics 365 · Salary: £60,000 · Location: Ascot · We are working with a client based in Surrey that is looking for a local business applications manager to join their team. They're a fascinating company with 3 different parts to the busi ...
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Customer Support
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Croft Communications Limited United Kingdom Full timeJob Type: Full-time · Work from home 2 days per week (subject to business requirements) · Experience: 1 year in customer service (preferred) · Telephone * · By submitting this form I am agreeing to the privacy policy of this website. · * Croft is a company delivering next gen ...
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Found in: beBee S2 UK - 5 days ago
Danaher Woking, United Kingdom Full timeIDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain. · Leveraging more than 30 years of experience in life science informatics, we are uniquely posi ...
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Customer Support Executive
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Customer Support
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Found in: Appcast UK C C2 - 1 day ago
Wine Owners Greater London, United KingdomCustomer Support Manager · Full time, based in London, Hybrid (3 days per week in the office) · Company Overview: · Wine Owners is a rapidly growing SaaS provider that offers innovative software solutions to the wine industry. · After just 4 years there's a real market buzz abou ...
Customer Support - Ascot, Berkshire, United Kingdom - Auctoro Recruitment
Description
Customer Support & Sales Manager
We are working with a large, industry leading organisation on the lookout for a Customer Support & Sales Manager to join their team in Reading. This is an incredible opportunity to join a great company within an extremely collaborative and supportive team.
This is a pivotal role requiring a high level of accuracy and attention to detail, local geographical knowledge in addition to excellent people management and communication skills.
You will have responsibility of establishing and maintaining account relationships and will require a great deal of tenacity and drive for resolution. With a strong aptitude to improve process, you will work to resolve issues with contracts and commercial operations.
Key Responsibilities:
