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    Customer Support - Reading, United Kingdom - Evertz

    Evertz
    Evertz Reading, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    A customer focused role, providing a wide range of technical support for broadcast and professional audio clients, worldwide.

    Evertz is a world leading company in the design of innovative and pioneering broadcast equipment. We currently have a vacancy in our Customers Support team based just outside Reading, Berkshire, UK. We are looking for keen and enthusiastic engineers/technicians with a passion for audio and audio production to join the UK based team.

    Job Responsibilities:

  • Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a professional manner.
  • Visit customer's premises to commission equipment.
  • Provide operational & service training.
  • Assist with Customer Acceptance Testing when required.

    • Basic Qualifications:

  • No mandatory formal qualification required, although an education in Electronics or Electronic Engineering would be an advantage.
  • Can be qualified through industrial or professional experience, and will have broad digital audio experience in broadcast or a related professional audio field.
  • Previous experience testing, servicing and/or commissioning digital consoles in the audio industry would be an advantage.
  • Eagerness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.

    • Preferred Qualifications & Desired Competencies:

  • Ability to exercise clear judgement when under pressure and manage difficult issues effectively to ensure good outcomes.
  • Ability to work independently under own initiative and unsupervised on-site.
  • Respect for colleagues; communicating with clarity and accountability, pro-actively sharing knowledge and expertise, and asking for assistance where needed.
  • Ability to adapt to changing demands and conditions and manage unexpected obstacles.
  • Providing exceptional service and quality to external and internal customers.
  • Accepting responsibility for personal development and actions.

    • Skills and Knowledge

  • Good working knowledge & understanding of modern digital consoles and studio infrastructure from both a technical and operational perspective. Previous operator experience is an advantage but not essential
  • Good computer and networking knowledge, will be able to set up and troubleshoot PC and Linux based systems, network infrastructure, and the latest Video and Audio over IP technologies.
  • A good understanding of techniques & circuitry used in audio equipment including digital audio & power electronics.
  • An understanding of the various environments in which our customers operate, including theory & practice relating to these.
    Good administration skills, including Microsoft Office, and CRM.

    • Communication

  • Must have good interpersonal & communication skills.
  • Fluent in English

    • Planning and Organization

  • Can organize and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects.
  • Manage customer relationships, both internal and external.

    • Personal Qualities

  • Self motivated, with the ability to self-manage time, targets and work load.
  • Enthusiastic and always maintains professionalism, even under extreme pressure.
  • Flexible, willing and able to travel or work overtime at short notice.
  • Excellent attention to detail, following set procedures, quality standards and instructions as required. Also resourceful, with the ability to put forward solutions quickly in difficult situations.
  • Willingness to travel both nationally and internationally

    • What we offer:

  • Competitive total compensation package
  • Work-life balance
  • Career progression. Fast paced environment with opportunity to learn broad range of technical skills
  • Casual work environment
  • Social events
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