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    Customer Support Specialist - London, United Kingdom - ZEAL Network SE

    ZEAL Network SE
    ZEAL Network SE London, United Kingdom

    1 week ago

    Default job background
    Full time - Permanent
    Description

    Was wir anbieten

  • Arbeit in einem kompetenten, interdisziplinären Team, in dem du dein Wissen und deine Ideen aktiv einbringen kannst
  • Kein Mikromanagement, sondern viel Vertrauen in deine Leistungsbereitschaft und -fähigkeit
  • Ein jährliches Entwicklungsbudget von EUR 1.500,- für deine persönliche Entwicklung#
  • Selbständige und innovative Arbeitsweise und ein wirklich flexibles Arbeiten. Du kannst deine unbegrenzten Urlaubstage spontan nehmen; wir arbeiten in einem hybriden Modell und stellen dir eine technische Home-Office-Ausstattung zur Verfügung.
  • Einmal im Quartal ein Firmenevent, bei dem wir alle zusammenkommen und feiern, sowie regelmäßige Teamevents und kleine Events
  • Herausfordernde Aufgaben und jede Menge Spaß
  • Deine Aufgaben

  • Kontinuierlichen Weiterentwicklung der aktuellen Kundenkommunikation und Prozesse im Kundenservice
  • Erstellung von Berichten, die die Leistung und Effektivität unseres Kundenservice-Teams veranschaulichen und auf wichtige Erkenntnisse hinweisen
  • Bearbeitung von Eskalationen im Rahmen des 2nd Level Support
  • Bearbeitung von Anfragen von Kunden über verschiedene Kommunikationskanäle
  • Inbound, keine Akquise von Neukunden
  • Was du mitbringst

  • Spaß am Umgang mit anderen Menschen
  • Selbstbewusstes und freundliches Auftreten
  • Sehr gute Deutschkenntnisse in Wort und Schrift
  • Gute Englischkenntnisse (Firmensprache ist Englisch)
  • Sicherer Umgang mit dem PC (MS-Office, Internet)
  • Bereitschaft für Schicht- und Samstagsdienste.
  • Selbstständige, strukturierte und zielorientierte Arbeitsweise
  • Idealerweise Erfahrungen mit der Arbeit im Kundenservice


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