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    Holiday Advisor - United Kingdom - Stornoway Ltd

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    Description

    Job Type: Full time or part time - permanent position.

    Closing date for applications: 25 May 2024

    Salary: £26,000 per annum or part time equivalent, plus payment for participating in out-of-hours helpline, plus annual performance bonus.

    We are a leading provider of all-inclusive holiday packages in the Outer Hebrides.

    Due to the continued growth of our business, we are looking to recruit a person with a passion for the Hebrides to join our small team of travel advisors.

    Key responsibilities include:

    Ensuring customers enjoy excellent holiday experiences.

    Building an extensive knowledge of the Hebrides as a holiday destination.

    Listening to client's wishes and creating bespoke holidays that best match their interests, abilities, and expectations.

    Engaging fully with our Hopscotch holiday sales / administration team and Cala Hotels central reservations team.Ideal personal attributes:

    Knowledge of and a passion for Outer Hebrides.

    Focused on providing excellent customer care.

    Experience of working well as part of a team.

    Well organised with good literacy and numeracy skills.

    Self-motivated, intuitive, positive, and persuasive personality,

    An ability to focus on a task and pay attention to detail.

    Sales experience is an advantage but not essential.

    To learn more about our business, please check out our web site. If you feel that you are the person we are looking for, please send an email to with your CV as an attached Word or PDF file, together with a brief letter of application providing any further relevant information.

    A draft job specification is shown below and could possibly be adjusted to suit the needs of the business and or the successful candidate.

    Should you require additional information about the vacancy, please feel welcome to contact Kenneth Mackenzie call

    Job specification for Hebridean Hopscotch Holidays Holiday Advisor

    General responsibilities:

    • To build and maintain strong business relationships with accommodation and travel providers, and colleagues.
    • To build excellent customer relationships throughout all stages of the holiday process.
    • To contribute to sales and marketing activity and, in cooperation with other staff, to create ideas to grow our business.
    • To gain and to pass on to clients and colleagues an intimate knowledge of the holidays, properties, local area, transport,activities, etc.

    Specific tasks: On a rotating annual basis from December.

    • Contribute to the preparation of our holiday brochure and maintain customer email databases.
    • Contribute to the content in our regular email-shots to our marketing database.
    • Work with staff to complete new brochure mailing.
    • Contribute to daily team progress meetings, to include work scheduling and identification/resolution of problems.
    • Take a share in selling and administrating holidays.
    • Organise vehicle and bicycle hire allocation.
    • Participate in generating clients' sales invoices.
    • Participate in our quality control and complaints procedure.
    • Participate in the provision of our out of hours helpline for our clients.
    • Contribute to the annual holiday pricing process and the conclusion of agreements with accommodation providers.
    • Contribute to the ongoing brief for brochure and web presence, including Facebook and any other future social media activity.
    • Learn to complete minor text updates on our website and Facebook pages.
    • Contribute to sales/marketing support activity.
    • Participate in sourcing new properties throughout the Outer Hebrides to add to our accommodation portfolio.

    Hebridean Hopscotch Holidays is a trading division of Kenman Holdings Ltd, which is an associate company of the Outer Hebrides leading hotel group, Cala Hotels.

    Hebridean Hopscotch Holidays | 11 James Street | Stornoway HS1 2QN

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