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    Customer Service Assistant - Leicester, United Kingdom - Hello Student Management Limited

    Hello Student Management Limited
    Hello Student Management Limited Leicester, United Kingdom

    1 week ago

    Default job background
    Undefined Customer Service / Support
    Description
    Customer Service Assistant

    Why join us?

    25 days holiday entitlement (pro rata for part time colleagues

    Have your birthday off

    8% pension (7.5% employer / 0.5% employee) contribution

    SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments

    Access to Reward Gateway and enjoy discounts with a number of leading retailer

    Cycle 2 Work Scheme

    Service Award Scheme (one day per year up to 5 years' service)

    We're Hello Student, part of the Empiric Student Property Group.


    With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.

    Be a part of that unforgettable service

    We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN


    What will you do:

    Provide GREAT customer service:
    Provide a warm, welcoming environment to students, parents and visitors to your buildings

    Reply to phone calls and emails in an efficient, friendly and professional manner

    Monitor the booking system and dealing with any follow up bookings


    Get Creative:
    Assist with the marketing campaigns and lettings of the building and help with site viewings

    Supporting the management to organise social events for students


    Take Lead:
    Collation, control and management of Purchase Orders and Invoices

    Establishing and developing working relationships with suppliers and contractors

    Working with University accommodation teams in ensuring a quality service to our clients.

    Qualifications and Experience

    Experience of providing excellent customer service

    Experience of sales or increasing revenue in current or previous role is desirable

    Strong communication skills with the ability to adapt accordingly to the situation
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