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    Implementation Manager - Birmingham, United Kingdom - FIS Global

    FIS Global
    FIS Global Birmingham, United Kingdom

    1 month ago

    Default job background
    Experienced (relevant combo of work and education)
    Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Business Administration

    Travel Percentage :

    15 - 25%

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    Please note - this position has the flexibility to work from home with the occasional travel to the Peterborough office. Therefore we are open to applications across the UK.

    About the team:

    You will be part of the Client Success team within International Markets and will work closely with peers within the Client Success team, as well as with other stakeholders and functional partners within FIS's functional matrix model.

    This senior program role is required to lead platform deployment and implementation activities, reporting directly to and supporting the Program Director. Role is required to have experience and familiarity with cards processing and/or card-based payment processing.

    What you will be doing:

    • Planning control and coordination of dependencies
    • Oversight of and control of program change-control
    • Reviews plans to determine costs, timeline, funding, staffing requirements and goals
    • Manages implementation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed
    • Identifies program process gaps or areas for improvement, recommends and implements solutions
    • Coordinates activities and tasks among program teams, other internal departments and client or vendor/subcontractor organizations as needed to meet program goals
    • Overall solution readiness including assuring regulatory, corporate risk and compliance requirements are understood and met
    • Ensures program delivery is on schedule, within budget constraints and of the appropriate quality
    • Manages program-level risks, issues/problems and activity progress to ensure program goals are achieved.
    • Assists with problem resolution or risk mitigation as needed
    • Active involvement in preparing the documentation required for the program
    • Conducts project closure activities to formalize and communicate the program acceptance
    • Performs other related duties as assigned

    What you bring:

    • Displays strong customer communication, engagement and expectation management skills
    • Ability to build and establish relationships effective working relationships with employees, the client and vendors
    • Displays strong leadership qualities, decision making abilities, and strong business judgment
    • Displays strong oral, written and interpersonal communication skills to effectively manage high
    • pressure and challenging situations
    • Experience of successfully managing complex solutions, teams and activities
    • Deep knowledge of project management standards, processes, procedures and guidelines
    • Deep Knowledge of the industry project management best practices
    • Knowledge of various types of IT project methodologies and life cycles
    • Knowledge of financial services with cards processing and/or card based payment Processing
    • Advanced skill in the use of project management software to manage projects, e.g., MS Project, project repository, including risk, issues and action items logs
    • Experience of managing project budgets and timelines
    • Listening skills and ability to ensure open and candid two-way communication
    • Exhibits a high degree of initiative and analytical skills to handle and solve complex problems
    • Ability to work well under pressure and keep emotions under control during difficult situations
    • Ability to work with / coordinate both offshore and onshore resources

    What we offer you:

    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    • A broad range of professional education and personal development possibilities – FIS is your final career step
    • A competitive salary and company benefits
    • The chance to work on some of the most challenging, relevant issues in financial services & technology
    • A work environment built on collaboration, flexibility and respect

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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