Jobs
>
London

    Head of Commercial Partnerships - United Kingdom - ParentPay Group

    ParentPay Group
    ParentPay Group United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Partnership Manager- South West


    Department:
    Sales


    Employment Type:
    Permanent - Full Time


    Location:
    Remote, UK

    Description

    The South West Partner Manager (SSU/LA) will serve as the responsible lead for managing a range of SIMS Support Units (SSUs) and Local Authorities (the latter where the LA may be influential) and be a key contributor to customer retention, improved product utilisation and growth success including contract extension within a defined territory consisting of MATs and schools.

    Directly responsible for SSU and LA engagement aligned with agreed strategic and commercial goals, you will work closely in a coordinated manner with the Territory Manager, Sales Account Managers and Customer Success Managers within your territory.

    This is to ensure that customers derive maximum value from our products and services via their SIMS Support Unit and Local Authority.

    You will proactively engage with your assigned SSUs and LAs to understand and influence their strategy to build/reinforce the need for ESS, ParentPay Group and associated partner products and services.

    You will work closely with your assigned SSUs to monitor, manage and positively influence their performance to meets their obligation as set out in their SSU Agreement which underpins our customer's needs and our strategic and commercials goals.

    You will be required to prepare and deliver effective engagements and meetings including presentations to stakeholders at all levels of the partner organisation and its customers.

    You will maintain 'live tracker' view of SSU and LA partner sentiment, product adoption as well as a cadenced engagement programme to ensure all SSUs are deriving success.

    You will be required to plan for high levels of engagement through direct in-person meetings, virtual meetings, webinars and digital content.

    Key Responsibilities

    As part of a South West territory team provide coordinated, high-quality partner management of assigned SSUs and LAs within a defined territory, against defined success criteria.

    Drive customer retention, contract renewals, upsells and satisfaction via SSUs and LAs.
    Robust and thorough territory and activity planning.

    Work closely with Territory Manager, Sales Account Manager and Customer Success Managers, Marketing and others on day-to-day activity including driving user excellence and product adoption in the customer base, campaign definition and set-up, troubleshooting and growth.

    Work closely with Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.

    Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns.

    Leverage IT systems, processes, tools and quantitative data to manage engagement campaigns to success with high levels of SSU, LA and customer satisfaction and renewal.

    Manage SSU, LA and customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.

    Adhere to established processes and workflows as directed.
    Provide input on new processes and workflows as requested.
    Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

    Lead and be responsible for one or more key areas of focus across the Partner Manager team, where assigned.

    Skills, Knowledge and Expertise
    Evidence of driving and achieving measurable progress against our strategic and commercial goals via your assigned SSUs and LAs, as agreed, including:
    ensuring and maintaining high levels of SSU/LA partner commitment and loyalty
    adoption and growth of use of new SIMS Next Gen and Finance Next Gen software
    reduced customer churn
    increased renewal of customers under new long-term contracts
    increased adoption of SIMS Connected
    increased use and up-sale of ESS, ParentPay Group and 3rd Party products.
    managing SSU/LA partner satisfaction
    reduced appetite for LAs to return to central contracts.
    #J-18808-Ljbffr
  • CPS Group

    Commercial Partnerships Manager

    1 week ago

    CPS Group London, United Kingdom

    ///Commercial Partnerships Manager// £40,000 to £45,000// 2 to 3 years experience// Hybrid London// Digital services/// · We are recruiting for one of the UK's most awarded and innovative digital agencies. Working with both big brands and exciting start-ups to solve real problems ...

  • Salt Recruitment

    Commercial & Partnerships Lead

    1 week ago

    Salt Recruitment Greater London, United Kingdom

    **My client, an emerging start-up active-wear brand, is on the hunt for a Commercial and Partnerships Consultant who is open to part-time (16-hours a week) for the next 3 months with scope for a further 3 months.** · This role will help shape the commercial strategy of my client, ...

  • Page Group

    Head of Commercial Partnerships

    3 days ago

    Page Group London, United Kingdom

    You'll create and deliver an ambitious and sustainable commercial strategy, ensuring activities align with RCOT's brand and values and deliver engaging content and excellent experiences for members and other stakeholders. · **Client Details** · RCOT, the Royal College of Occupati ...

  • Acacium Group

    Head of Commercial Partnerships

    4 days ago

    Acacium Group London, United Kingdom

    **Head of Commercial Partnerships** · **Pulse Nursing at Home (part of Acacium Group)** · **Homebased with frequent travel across London** · **Permanent, full time Monday - Friday** · **Opportunity to opt into a 9 day working fortnight** · **£50,000-£55,000 per annum + up to 20% ...

  • The Climate Group

    Senior Commercial Partnerships Officer

    5 days ago

    The Climate Group London, United Kingdom

    **Summary** · If you have a strong interest in driving forward climate solutions and experience of working with large corporates, we want to hear from you · We have an exciting opportunity for a Senior Commercial Partnerships Officer to join us in researching and opening up new, ...

  • Dolby

    Commercial Partnerships Strategic Projects

    21 hours ago

    Dolby London, United Kingdom

    At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to inspire/make a difference how people create, deliver, and enjoy ent ...

  • FARFETCH

    Marketing & Commercial Partnerships Executive

    5 days ago

    FARFETCH London, United Kingdom

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. · We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our ...

  • Christy Media Solutions

    Commercial Partnerships Manager

    1 day ago

    Christy Media Solutions London, United Kingdom

    Job Description We currently have an exciting opportunity for a Commercial Partnerships Manager to join a global sports rights holder on a permanent basis. · As a Commercial Partnerships Manager, you will join an experienced team and be responsible for the management and ongoing ...

  • Christy Media Solutions

    Commercial and Partnerships Manager

    6 days ago

    Christy Media Solutions London, United Kingdom

    We currently have an exciting opportunity for a Commercial Partnerships Manager to join a global sports rights holder on a permanent basis. · As a Commercial Partnerships Manager, you will join an experienced team and be responsible for the management and ongoing growth of a num ...

  • CHRISTY MEDIA SOLUTIONS

    Commercial and Partnerships Manager

    1 week ago

    CHRISTY MEDIA SOLUTIONS London, United Kingdom

    We currently have an exciting opportunity for a Commercial Partnerships Manager to join a global sports rights holder on a permanent basis. · As a Commercial Partnerships Manager, you will join an experienced team and be responsible for the management and ongoing growth of a num ...

  • Fitch Group

    Commercial Partnerships Manager

    6 days ago

    Fitch Group London, United Kingdom

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · Commercial Partnerships Manager - Fitch Learning · Fitch Learning is currently seeking a Commercial Partnerships Manager based out of our London Office · We are seeking an accom ...

  • Games Global Limited

    Commercial Head of Partnerships

    1 week ago

    Games Global Limited United Kingdom

    The Head of Partnerships will be responsible for a culture of putting customers at the heart of what we do as a business. The ideal candidate is a customer-centric, commercial professional with many years of results driven, complex sales and solutions provision. · Extensive expe ...

  • Chase Recruitment Limited

    Head of Commercial Partnerships

    1 week ago

    Chase Recruitment Limited United Kingdom Full time

    Head of Partnerships - Ostomy Care - UK & RoI · Position: Head of Partnerships - Ostomy Care - UK & RoI · Permanent · Full-Time · Salary: Competitive Salary and Bonus · Head of Partnerships - Ostomy Care - UK & RoI · Our client is a global medical products and technologies ...

  • IAG Loyalty

    Commercial Partnerships Manager

    1 week ago

    IAG Loyalty London, United Kingdom

    Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. · We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and le ...

  • Konker

    Commercial Partnerships Manager

    1 day ago

    Konker London, United Kingdom

    Job DescriptionCommercial Partnerships Manager (Hybrid) · Central London · £40,000 - £50,000 · Are you a passionate and driven events sales expert, a real go getter? · Do you want the chance to speak to high level executives and industry leaders? · If so look no further · The ...

  • Brightsmith | B Corp™

    Commercial Head of Partnerships

    1 week ago

    Brightsmith | B Corp™ London, United Kingdom

    This position is an essential senior role that will help the company to develop and create new partnership solutions which suit the company technically and commercially. To be successful in this position it's essential to have a strong technical background through which to help c ...

  • Springboard Success

    Commercial Head of Partnerships

    1 week ago

    Springboard Success London, United Kingdom

    Head of Partnerships Fintech publisher · Up to £50k + annual bonus · 1 day a week in London office · Our client is a world-leading financial technology news service and online community. · They inform and connect over 800,000 banking, payments and fintech professionals each m ...

  • Kisaco Research

    Commercial Partnerships Manager

    1 week ago

    Kisaco Research United Kingdom

    Join Our Team as a Commercial Partnerships Manager · Are you ready to take on a dynamic role in shaping the future of B2B industry conferences and exhibitions? Kisaco Research is seeking a passionate and driven Commercial Partnerships Manager to join our sales team. The successfu ...

  • Fitch Solutions

    Commercial Partnerships Manager

    1 week ago

    Fitch Solutions London, United Kingdom

    Commercial Partnerships Manager – Fitch Learning · Fitch Learning is currently seeking a Commercial Partnerships Manager based out of our London Office · We are seeking an accomplished Commercial Partnerships Manager with a proven track record in establishing, nurturing, and en ...

  • Arthur Edward

    Commercial Partnerships Director

    1 week ago

    Arthur Edward London, United Kingdom Full time

    Commercial Partnerships Director – Hybrid, London – £75-90, · Are you passionate about forging strong relationships and driving growth in the beauty industry? · Do you love spotting opportunities and negotiating agreements? · We are looking for a commercially-focused, strategic ...