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    Seller Initiatives Manager - London, United Kingdom - eBay

    eBay
    eBay London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

    Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

    Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

    Seller Initiatives Manager (12 month FTC).

    About the Team

    Seller Success team is a newly created team that manages eBay UK's consumer to consumer (C2C) and small business (SMB) Sellers. This newly created role will be key in supporting and driving global and local business initiatives to drive forward improvements for all our seller segments that enable them to grow their businesses on eBay.

    In this critical cross functional, analytical role you will be targeted with growing organic sellers GMV, sales growth and survival rates plus driving our onboarding to first sale figures and organic seller number and onboarding funnel metrics.

    Responsibilities

    • Champion the sellers across the organisation always thinking of the bigger picture.
    • Support and E2E project manage the development and delivery of work streams that support onboarding and scaling of sellers on eBay, from concept and initiation to release and go to market.
    • This role will focus in particular, leading on specific projects and being the UK point of contact for projects on Risk & Trust areas and ensuring we deliver improvements in the Seller experience to drive growth. In 2024, in particular this role will predominantly be focussed on delivering against the fix the fundamental aspect of UK Win back plan, working with risk & trust partners on improving holds, suspensions etc to improve seller on boarding experience & helping our SMB & C2C sellers scale & grow on the platform. This will invovle:
    • Using data & insights to find opportunities to evolve the platform and offer for sellers and navigate change
    • Working with cross functional teams & partners and driving processes, tools & product enhancements to activate and/or optimise propositions & policy levers for small businesses Ensuring clear status reporting is happening at all levels, whether at the sponsor level or day to day team members
    • Passionately understanding the eBay customer, and drive a customer-first attitude across the business
    • Presenting formally and informally with impact to senior audiences to drive understanding and agreement

    About you :

    Commercial strategy: experience in developing & delivering strategic plans to drive commercial objectives that ladder up towards the achievement of overall company-wide business goals.

    Project management: ability to create & implement operational plans. Required to co-ordinate & deliver complex initiatives across different business functions & departments.

    Partner engagement: Able to build and sustain relationships across all functions and levels in an organization, to ensure seamless integration and flawless execution of plans.

    Analytical orientation: A self-sufficient analytical problem solver with the knack of sifting through detail and putting complex ideas into clear frameworks. Makes data driven decisions and is action and results orientated. Proficient in SQL and Excel.

    Customer focus & advocacy: A real passion for customers & ability to link to day-to-day role.

    Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

    eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

    Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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