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Wakefield

    Administrative Officer - Wakefield, United Kingdom - The Mid Yorkshire Teaching NHS Trust

    The Mid Yorkshire Teaching NHS Trust
    The Mid Yorkshire Teaching NHS Trust Wakefield, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for an enthusiastic individual to be part of the Hospital Social Work Team. This is a busy but rewarding role providing administrative support to a team of Social Workers and Care Co-ordinators.

    We are looking to recruit an individual who is well motivated and able to demonstrate excellent communication and interpersonal skills. You must work well as a team member, with evidence of team working, cross-covering colleagues and the ability to use initiative.

    You must have the ability to plan your own workload as appropriate, and provide support as required. You must be able to work autonomously with minimal supervision.

    Main duties of the job

    Answeringthe telephone, giving accurate and timely messages/information to staff,service users and relatives, entering all messages onto Care Director. Thiswill involve appropriate signposting and triaging of all calls to ensurepatients receive an efficient and timely service.

    Attenda variety of meetings (Team Meetings, Best Interest Meetings); take detailednotes and subsequent preparation of accurate minutes. Send to chair of meetingfor approval and once approved, distribute to attendees.

    Createnew service provisions for adult residential care (long-term, respite andnursing) on Care Director as requested.

    Createnew service provisions and service deliveries (home care) for service users asrequested.

    Processoutcomes and allocations, entering the details on the appropriate spreadsheet.

    Monitorthe teams generic mail in-box for referrals, actioning or re-directing asrequired.

    Createnew service provisions for adult residential care (long-term, respite andnursing) on Care Director as requested.

    Createnew service provisions and service deliveries (home care) for service users asrequested.

    Open,sort and record post and act upon any queries.

    Assistwith the induction and training of new staff (including temporary and agencyworkers)

    Complywith the Data Protection Act and the Council and Trusts Confidentialitypolicies at all times. Ensure cabinets, desk and rooms are locked at the end ofthe working day.

    About us

    We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

    Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.

    We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.

    We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.

    We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.

    We have a clear vision and you could be part of this Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.

    Job description

    Job responsibilities

    Key responsibilities

  • Open, sort and record post and act upon any queries.
  • Monitor the Trusts ICE system and accept or reject appropriate assessment and discharge notifications. Enter notifications onto the Councils Care Director system for allocation to Social Workers.
  • Answer the telephone, giving accurate and timely messages/information to staff, service users and relatives, entering all messages onto care Director.
  • Attend a variety of meetings (safeguarding adult strategy and case conferences etc.); take detailed notes and subsequent preparation of accurate minutes. Send to chair of meeting for approval and once approved, distribute to attendees.
  • Create new service provisions for adult residential care (long-term, respite and nursing) on Care Director as requested.
  • Create new service provisions and service deliveries (home care) for service users as requested.
  • Process outcomes and allocations, entering the details on the appropriate spreadsheet.
  • Monitor Care Director for Adult Safeguarding, then print, record and pass to managers for action.
  • Monitor the teams generic mail in-box for Safeguarding and Contracts, actioning or re-directing as required.
  • Assist with the induction and training of new staff (including temporary and agency workers)
  • Prepare, copy and circulate papers and minutes as requested by staff and managers.
  • Comply with the Data Protection Act and the Council and Trusts Confidentiality policies at all times. Ensure cabinets, desk and rooms are locked at the end of the working day.
    • Person Specification

    Qualifications

    Essential

  • GCSE English and Maths at grade C or above or equivalent
  • To be competent in IT

    • Desirable

  • ECDL
  • ECDL Advanced
  • Computer training or qualifications RSA typing qualifications

    • Experience

    Essential

  • Dealing with the public both in person and on the phone

    • Desirable

  • Previous work experience within the healthcare and/or social care setting
  • Previous experience of using PAS/SystemOne Previous use of internet/e-mail
  • Previous experience of using Excel spreadsheets

    • Skills and Abilities

    Essential

  • Ability to demonstrate literacy and numeracy skills
  • Able to communicate clear and concise information both verbally and in writing
  • Ability to prioritise own workload
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