Head of Customer Sucess - Glasgow, United Kingdom - Kura

Description

Job Title: Head of Customer Success

Location: Glasgow, UK

Salary: £50,000 to £60,000

Inisoft have an exciting opportunity for a Head of Customer Success to join our Client Services Team.

Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America.

Software is all about solving problems, and the right software can change people's experiences – in our case both the experience of contact centre agents and customers.

This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company

Lead the development and execution of strategic initiatives to drive growth within Inisoft's existing customer base. Champion a customer-centric ethos to guarantee optimal outcomes for customers utilising Inisoft's suite of products and services, thereby driving customer satisfaction, loyalty, and revenue.

Key Responsibilities

• Cultivate strong, long-lasting relationships with customers and partners by actively engaging with them to understand their unique needs and challenges.
• Take ownership of the entire customer lifecycle, orchestrating seamless onboarding journeys tailored to each customer's requirements ensuring a smooth transition to Inisoft products and services.
• Develop and execute strategic customer plans aimed at maximising customer lifetime value.
• Utilise your relationships, data, and market research to identify and capitalise on new opportunities for growth, driving revenue expansion and long-term customer satisfaction.
• Proactively combat customer churn by conducting regular service reviews, gathering actionable feedback, and championing customer needs internally.
• Implement loyalty initiatives and feedback loops to continually improve customer satisfaction and retention.

As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.

• Ability to build and nurture strong relationships with customers and partners, fostering collaboration and alignment.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Capable of influencing stakeholders at all levels, both internally and externally.
• Proven ability to develop and execute strategic plans aimed at maximising customer lifetime value, driving revenue growth, and achieving business outcomes.
• Strong critical thinking and problem-solving skills, with a proactive approach to addressing challenges and resolving issues to ensure customer satisfaction and retention.
• Demonstrated ability to collaborate effectively with cross-functional teams, including sales and product development to deliver integrated solutions and meet customer needs.

If you want to be part of a team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you.

To apply, click the apply button.