Jobs
>
Coventry

    Service Manager - Coventry, United Kingdom - Kapsch TrafficCom AG

    Kapsch TrafficCom AG
    Kapsch TrafficCom AG Coventry, United Kingdom

    15 hours ago

    Default job background
    Technology / Internet
    Description

    Your responsibilities:

    Customer Relationship:
    Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management

    Prime interface between the customer and the contractor service unit's also with Kapsch sub-contractors and resolver groups service level management.

    Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management / service contracts and areas.

    Developing and manage change requests
    Compliance with customer-related SLA parameters, action plans to address issues.
    Monthly Service Reports - oversee data collection & inputs from service managers
    such ach Incident and Problem managers. Provide report commentary and context.
    Customer service reviews - organize, chair, minute, track/chase actions.
    Internal governance meetings - organize, chair, minute, track/chase actions.
    Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL's.
    Monitoring and design of complaint handling and complaint management of the respective customer with the aim of high customer satisfaction
    Responsibility for the profitability of relevant maintenance contracts
    Controlling sales and margin quality of the relevant maintenance contracts
    Maintain description and documentation of the services provided
    Support the identification of Training requirement both service and technical
    Report to Kapsch management on key deliverables and progress

    Your profile
    Fluent in English in speech and writing
    High customer and solution orientation
    Minimum 10 years' experience at service delivery management position
    Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s).
    A structured and independent way of working, being independent and resilient. Willingness to learn and to work in an international environment.
    Excellent communication skills and Team player
    Deep understanding of delivery of the IT Applications
    Experience in Traffic Management area is an advantage
    Willingness to travel (up to 25%) and work in an international team
    Availability for oncalls.

    Our offer
    Permanent contract
    Private medical care, life insurance and pension plan
    Hybrid working model
    Attractive salary package
    Challenging limits of mobility for a healthy world without congestion

    Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
  • Castlefield Recruitment

    Service Manager

    3 days ago

    Castlefield Recruitment Coventry, United Kingdom

    Castlefield is delighted to be supporting an NHS Trust with an interim General Manager for an initial 3-month duration. · **Key duties**: · - Responsibility for all day-to-day operational and general management for the Women & Children's Division with a specific focus on Paediatr ...

  • Red Snapper Group

    Community Services Manager

    6 days ago

    Red Snapper Group Coventry, United Kingdom

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. · RSR Justice are currently recruiting on be ...

  • Jewson

    Workspace Services Manager

    4 days ago

    Jewson Coventry, United Kingdom

    **Workspace Services Manager** · **Jewson** · **Coventry** · This is an exciting career defining opportunity for a proactive, trusted and driven individual to join our business. As a Workspace Services Manager working for our Jewson brand you will strive to ensure the work enviro ...

  • RWE Offshore Wind

    Global Category Manage Service

    5 days ago

    RWE Offshore Wind Coventry, United Kingdom

    **Global Category Manage Service & Maintenance Agreements - Offshore O&M**: · - **Location(s)**: · - Coventry, COV, GB, CV4 8PB · - London, City of London, GB, EC2R 8HP · - Swindon, Wiltshire, GB, SN5 6PB · **RWE Renewables UK Management Ltd.** · **To start as soon as possible, f ...

  • Lynx Employment Services Ltd

    Children's Services Deputy Manager

    1 week ago

    Lynx Employment Services Ltd Coventry, United Kingdom

    We are recruiting on behalf of our client, who is looking to recruit a Children's Services Deputy Manager to assist in achieving positive outcomes for children in care and their families, through the delivery of high-quality children's residential care. · Successful applicants mu ...

  • Age UK Coventry and Warwickshire

    Finance Officer- Money Management Service

    4 days ago

    Age UK Coventry and Warwickshire Coventry, United Kingdom

    To support the operation and maintenance of the Money Management sales ledger2. To provide cover as appropriate for the Money Management Cashier role - to support the cash ordering process from relevant banks and the operation of client prepaid debit cards3. To carry out regular ...

  • Age UK Coventry & Warwickshire

    Liaison Officer- Money Management Service

    1 week ago

    Age UK Coventry & Warwickshire Coventry, United Kingdom

    **Job Title**:Liaison Officer - Money Management Service · **Job Scale**:Pt. 16 · **Location**: Coventry (but covers the Coventry & Warwickshire areas) · **Job Purpose**: To visit the services vulnerable clients aged 18 years and over in their own home and provide updated informa ...

  • Age UK Coventry and Warwickshire

    Liaison Officer- Money Management Service

    1 week ago

    Age UK Coventry and Warwickshire Coventry, United Kingdom

    The key principle behind this role is for the liaison officers to visit clients in their own home or residence and to ensure that the Key Activities and Main Responsibilities are adhered to. 1. To visit clients in their home to check on their welfare, record and feedback to casew ...

  • Age UK Coventry and Warwickshire

    Casework Team Leader- Money Management Service

    10 hours ago

    Age UK Coventry and Warwickshire Coventry, United Kingdom

    1. To supervise, lead and develop a team of caseworkers. Identify relevant training and development requirements for caseworkers to enable quality assurance. 2. · To work closely with the services manager to implement clear processes within the service. 3. To work proactively wit ...

  • Domus Recruitment Ltd

    Service Manager

    1 week ago

    Domus Recruitment Ltd Bulkington, United Kingdom

    I am looking for an experienced, passionate, and work motivated individual to manage a service for one of our private care providers to help change the lives of the people our client support. This role requires a well dedicated and highly reliable Individualto provide good strong ...

  • Search Consultancy

    Service Manager

    1 week ago

    Search Consultancy Warwickshire, United Kingdom

    **Are you an experienced leader who is passionate about delivering Outstanding care and improving the lives of the people you and your team support? Are you focused on person-centred values and are you willing to go the extra mile to achieve positiveoutcomes? If so, this is the j ...

  • Nuneaton Car Sales

    Assistant Service Manager

    3 days ago

    Nuneaton Car Sales Nuneaton, United Kingdom Full time

    Nuneaton Car Sales are expanding and currently on the lookout for an Assistant Service Manager to support the Service Manager. In return you will be rewarded with an excellent compensation package of up to £45,000 and there are plenty of opportunities to develop your career for t ...

  • Capella

    Service Delivery Manager

    1 week ago

    Capella Warwickshire, United Kingdom

    **Service Delivery Manager** · £30k-£35k | 6 months contract | Hams Hall · **The Role** · The Service Delivery Supervisor is a key role which will focus on supporting the service delivery team in developing, improving processes, documenting, and executing new service delivery pro ...

  • Network Public Sector

    Youth Service Manager

    5 days ago

    Network Public Sector Leamington Spa, United Kingdom Full time

    We have been retained by our client, a charity and registered provider of social housing, to recruit a Youth Service Manager for a fixed term contract, initially for 10 months. · The role is hybrid with 2/3 days a week in the office. · You will be responsible for leading the oper ...

  • Royal Voluntary Service

    Service Manager

    5 days ago

    Royal Voluntary Service Banbury, United Kingdom

    Royal Voluntary Service has an opportunity available for a Service Manager to join our team.You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.52 per hour (£22,861 FTE) · About the Service Manager role: · This is an exci ...

  • Future Engineering

    Service Manager

    3 days ago

    Future Engineering Brackley, United Kingdom Full time

    Service Manager · Brackley · £45,000 - £55,000 + Family Feel + Stability + Flexibility + Package + IMMEDIATE START · Are you looking for a Service Manager position with a company who will offer you a great opportunity in an autonomous role where your work will be highly valued? ...

  • SER (Staffing) Ltd

    Service manager

    1 week ago

    SER (Staffing) Ltd Bromsgrove, United Kingdom Full time

    Position: Air Conditioning and Refrigeration Service Manager · Location: Bromsgrove, West Midlands · Duration: Permanent · Salary: From £50,000 to £55,000 plus company car and a Quarterly and Annual Bonus · We are looking for and Experienced Service Manager with a strong technica ...

  • Platform Housing Group

    Service Manager

    1 week ago

    Platform Housing Group Birmingham, United Kingdom

    **Service Manager - Supported Housing / Retirement Villages** · **£32,996 - £36,662 per annum + Excellent Benefits** · **Home Based - covering Retirement Villages located in the Midlands and Lincolnshire** · **Permanent, Full Time** · Are you a People Person? · We have a fantasti ...

  • Pearson Carter

    IT Service Manager

    1 week ago

    Pearson Carter Leicester, United Kingdom

    **IT Service Manager - Leicester - up to £50,000** · Pearson Carter are working with an established end user, who are recruiting for a IT Service Manager to join their team. · This is an exciting opportunity to work at a company with a great reputation, in the non-profit domain. ...

  • Experis

    Service Manager

    4 days ago

    Experis Loughborough, United Kingdom Full time

    Service Manager · 6 months · Leicester or Hursley - x 5 days onsite · Active SC clearance required · Umbrella only · Role overview/Essential skills and experience · As a Service Manager you will be responsible for overseeing the delivery of exceptional service to for the clien ...