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    Council Tax Collection Officer/ Admin - Exeter, Devon, United Kingdom - Triumph Consultants Ltd

    Triumph Consultants Ltd
    Triumph Consultants Ltd Exeter, Devon, United Kingdom

    2 weeks ago

    Default job background
    Description
    Temporary Council Tax Collection Officer/ Admin - Revenue & Benefits
    02 per hour PAYE
    37 Monday to Friday, normal working hours
    Rate is negotiable depending on experience
    Remote working
    Collect Council Tax.

    Monitor cases in arrears daily, and where appropriate, initiate escalation of recovery action in accordance with statutory regulations, legislation and case law.

    Promote and uphold the 'Help me with my financial/housing problem' system principles, including taking one view of debt, and consistently using income and expenditure detail to inform sustainable solutions.

    Ensure that the recovery of Council Tax arrears is appropriate and proportionate, in accordance with System principles and regulatory requirements.

    Provide advice and support to customers in financial hardship, negotiating payment plans, initiating income and expenditure analysis, and exploring sustainable solutions including use of discretionary funds, match funding and income maximisation.

    Making appropriate referrals for case working of multi debts to the Senior Collection Officer and dual debts to the Collection Officer.

    Provide a full customer advice and support service by telephone, written and electronic communications and face to face at the council's offices and to update customer records as necessary.

    Provision of information as appropriate to external 3rd party customer representatives such as advice agencies and community & voluntary organisations in relation to arrears cases.

    Provide feedback and ideas to improve team performance in relation to failure demand, customer behaviour and other external influences on debt recovery.

    To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

    If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised.

    For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no t offer Ltd/umbrella or outside IR35 rates.

    If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

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