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Kenilworth

    Customer Support Coordinator - Kenilworth, United Kingdom - INFORM RECRUITMENT LTD

    INFORM RECRUITMENT LTD
    INFORM RECRUITMENT LTD Kenilworth, United Kingdom

    3 weeks ago

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    Description
    Inform Recruitment is recruiting a Customer Support Coordinator for a not-for-profit organisation. This exciting new role within the Customer Excellence team is to support the expansion of their services.
    Here is an opportunity to join a flexible and supportive employer that promotes development and internal progression. Employee benefits include the option of hybrid working - two days in the office/three from home, a medical cash plan, employee rewards,


    an employee assistance scheme, rewards for length of service, one volunteer day per year, health and wellness-focused initiatives, and social and wellbeing events.

    The annual leave entitlement starts at 25 days; the business closes for Christmas. As for lunch

    breaks on lovely sunny days, you couldn't be in a better place. Ample free parking is always available.
    As Customer Support Coordinator, you will be responsible for:
    Onboarding new providers and providing ongoing support/management
    Providing responsive customer support to ensure providers have a positive experience
    Supporting membership administration and renewals
    Following up on leads to engage with, and bring on new providers
    Supporting quality assurance administration
    Ensuring all information on the website is correct and up to date
    Raising invoices

    The essential requirements for this role are:
    The ability to provide exceptional customer service
    Experience in a sales role/exposure to a sales environment
    Professionalism, persuasiveness and passion for what you do
    Accuracy and attention to detail to produce a high-quality level of work
    Good knowledge of Word and Excel


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