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    Head of Forecasting and Planning - london, United Kingdom - Hunter Bond

    Hunter Bond background
    Description

    Our client, a Leading Technology firm, are currently looking for a Head of Forecasting & Planning to be responsible for the European Outsourced Contact Centre operation.

    As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical role in the organisations' annual planning cycle.

    This is a high profile role with lots of responsibility. A brilliant opportunity

    The following skills / experience is essential:

    • Strong WFM background
    • Good understanding of an outsourced vendor model environment
    • Good understanding of contact centre / call centre
    • Familiarity with WFM software
    • Excellent communication skills

    Salary: Excellent + bonus + package

    Location: London (good work from home options available)

    If you are interested in this position and meet the above requirements please apply immediately.



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