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    Apprenticeship - Customer Service Telephone Advisor - United Kingdom - Success at School

    Success at School
    Success at School United Kingdom

    3 weeks ago

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    Description

    Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans.

    There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market.

    We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.

    The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
    Every day is different within the Service Department so the role will vary


    Customer Service:

    Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.


    • Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
    • Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
    • Promotion: Assisting with the sale of accessories and service plans.

    We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.


    Training provided:

    Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

    Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

    In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

    This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

    Brand specific certifications
    Level 2 / Level 5 Customer Service Apprenticeship

    • Brand Specific certifications

    Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

    We are looking for people who are passionate about our industry and our brand.

    Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles.

    This network of retailers spans the UK, providing a wide range of career opportunities.

    Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward.

    Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.

    Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

    GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

    In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

    'Functional Skills Level 2

    • As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.
    Inspiro Learning carry out the full recruitment service for this employer. Get test careers advice and info on apprenticeships and school leaver jobs.
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