- Identify and address operational challenges proactively to prevent customer impact.
- Bring a broad perspective to decision-making, with a keen sense of business acumen.
- Evaluate and enhance functional and operational areas on a large scale.
- Translate functional requirements into detailed project plans.
- Effectively prioritize and manage projects across departments.
- Act as a point of escalation for shipper support.
- Make informed business decisions based on operational demands and forecasts.
- University degree in Engineering, Supply Chain Management, or similar.
- Proficiency in Excel and strong analytical skills.
- Experience in team management and operations in customer service, supply chain, logistics, or e-commerce.
- MBA qualification is a plus.
- Language skills in German, French, or Italian.
- Experience with SQL, database management, and process automation.
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Customer Support Manager, Amazon Freight EU - Coalville, United Kingdom - Amazon TA
Description
We are looking for a standout leader to spearhead the creation and management of a complex operations team for Amazon Freight's Business Compliance department.
The Customer Support Manager oversees a large team responsible for round-the-clock frontline operations for both Inbound and Off-Amazon transportation.
In this role, you will collaborate with Shippers, Carriers, the Amazon Freight business team, Supply Chain, and Retail organizations to anticipate future transportation needs, and convert them into precise capacity plans.
You will steer the Operations vision, facilitating seamless communication among stakeholders and resolving any issues that may affect Shipper experience and business continuity in a dynamic environment.
Key Responsibilities:
About the Team: Joining Amazon means embracing continuous innovation and being part of a company that sets new benchmarks every day.
Amazon Freight provides a transportation service to external shippers, leveraging Amazon's robust logistics network to deliver freight efficiently and affordably.
Our team at Amazon Freight Operations (AF Ops) is pivotal in planning and executing transport orders for our customers, ensuring a seamless shipping experience.
The Business Compliance team focuses on enhancing operations, delivering top-notch customer service, and driving process compliance across the organization.
We are now looking for individuals to join us at locations such as Coalville, LEC, GBR.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is committed to diversity, and we believe that a diverse workforce is key to our success.
Your recruitment will be based on your skills and expertise.
We highly value your drive to innovate, simplify, and create.
Protecting your privacy and data security is a top priority for Amazon.
Join us in our inclusive culture that empowers Amazonians to deliver outstanding results for our customers.
