- User Experience - Delegated ownership and management responsibility of the User Experience Improvement Program.
- Product Ownership of the ITSM Platform - Assure the suitability of ITSM platform solutions.
- ITSM Strategy - Responsible for the development, implementation, and improvement of the IT Service Management (ITSM) platform strategy.
- Leadership - providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Strong communication skills both oral and written, with significant experience of coordinating and engaging extensively with multiple stakeholders at all levels.
- Experience in an IT Service environment.
- Self-motivated and pro-active, with the ability to remain calm under pressure.
- Experience of creating and implementing processes, monitoring effectiveness, and driving process improvement.
- Make roads safer.
- Improve services for our customers.
- Make road transport greener and healthier.
- Harness the potential of technology and data.
- Grow and level up the economy.
- Communicating and Influencing
- Changing and Improving
- Making Effective Decisions
- Working Together
- An environment with flexible working options where we encourage a great work-life balance.
- Exceptional pension with an employer contribution of an average of 27%.
- Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
- 8 Bank Holidays plus an additional Privilege Day to mark the King�s birthday.
- Latest IT and Tech devices.��
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.�
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
- Wide range of discounts schemes on high street names.
- Employee assistance program for health and wellbeing.�
- Cycle to work scheme and Gym membership offers.
- For more information see
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Innovation and UX Manager - Bristol, United Kingdom - UK Civil Service
Description
Job summary
Are you an energetic individual who is self-motivated and excels in interpersonal interactions?
In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology Service Management (ITSM) function.
Your duties will include managing the Technology Services User Experience Program and collaborating with process owners to enhance the overall user experience. Additionally, you will be tasked with identifying and implementing innovative solutions within user support services to improve and automate interactions.
You will also assist the Head of User Services in managing contracts and owning the product for the ITSM platform and service experience tool, ensuring its continuous development and enhancement to deliver cost-effective results for the organisation. Your oversight will extend to substantial, intricate projects and solutions as part of the ITSM platform�s evolution, guaranteeing that it contributes positively to the agency�s strategic objectives.
Job description
You will:
For further information please see the attached Role Profile.
Additional Information
This role can be based in Bristol, Swansea, Nottingham or Newcastle, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.�
Person specification
We are looking for individuals who have:
There may be an element of travel associated with this role to other DVSA offices, with some infrequent overnight stays.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.�
About Us�
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.�
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We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.�
We�re working hard to:��
We�re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.�
We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.�
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work . �
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
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