Jobs
>
London

    Business Systems Analyst - London, United Kingdom - Freshworks Inc.

    Freshworks Inc.
    Freshworks Inc. London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

    Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

    Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

    Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes' Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

    While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at

    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

    Job Description

    As the Business Systems Analyst supporting the Go to Market Functions, you will focus on becoming the trusted technology partner for the Sales, Marketing, Customer Success, and/or Customer Support organizations. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify and implement SaaS applications to address the business needs, and become the single point of contact for supporting and enhancing the business applications for the users.

    Responsibilities:

    Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision

    Partner with the Leads to work with Product Managers on the Freshworks product teams to understand and align the product roadmap to the functional requirements

    Manage day to day operation such as supporting L2/L3 tickets and data management inside the CRM

    Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward.

    Develop, test and deploy customizations and new functionality based on changing business needs

    Collaborate on all business readiness activities including end user training, product testing, rollout, iteration and support

    Qualifications

    Overall experience of 5-6 years working in a SaaS / IT environment with Relevant Business Analyst exposure of at least 2 years with hands on experience

    Understanding of business processes in the Sales, Marketing and customer service/customer success domains

    Proven track record in delivering large scale projects and working with multiple business stakeholders

    In depth understanding of CRM, CPQ and other Sales tools with System Administration experience and Certification - Salesforce, Hubspot, Microsoft Dynamics etc

    In depth understanding of business processes in the Sales domains

    Strong focus on requirement gathering and translating into tech specifications

    Strong foundation in Project Management and managing agile systems

    In-Depth knowledge in CRM with System Administration experience

    Ability to work with multiple stakeholders and drive consensus

    Bachelor's / Master's Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required

    Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs

    Software development background is a plus

    Excellent written and verbal communication skills

    Collaboration mindset – this is a highly cross-functional role

    A do-what-it-takes attitude

    Additional Information

    These are some benefits you can expect from us in return:

    • Company funded Life & Long-Term Disability insurance
    • Learning & Reading budget of up to £1,000 per year
    • Fitness budget of up to £30 per month
    • Free yoga classes twice a week
    • Cycle to work Scheme
    • Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
    • Company Funded Employee Assistance Program (EAP) for both you and your family
    • 25 days annual Paid-Time-Off (PTO)
    • Discounted Tax Support Services

    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

    #J-18808-Ljbffr
  • BPM Tech

    Systems Analyst

    2 weeks ago

    BPM Tech London, United Kingdom

    **Clinical Systems Analyst** · **Role**: Clinical Systems Analyst · **Location**:Remote · **Salary**: £25,000 to £30,000 · My client, a leading private healthcare provider are looking to recruit a Clinical Systems Analyst to help ensure Clinical IT services are delivered to maxim ...

  • eSolutions FZ

    System Analyst

    3 weeks ago

    eSolutions FZ London, United Kingdom

    System Analyst - Core Banking -SME Banking - Digital · Here at eMagine Solutions we are recruiting again within the digital banking space. · Working on behalf of our client who are one of the leading banks here in UAE.The bank are implementing a group wide digital transformation ...

  • Pearson

    Systems Analyst

    2 weeks ago

    Pearson London, United Kingdom

    We are the world's learning company, with over 20,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at a scale.We believe that whereve ...

  • Computappoint

    Systems Analyst

    3 weeks ago

    Computappoint London, United Kingdom

    **Systems Analyst | Permanent | Remote | Up to £60,947 | Saint Pauls | Central London** · An exciting opportunity to work with a reputable provider of integrated rail solutions. The client is looking for a highly motivated and passionate individual with strong interpersonal skill ...

  • Pontoon

    Systems Analyst

    1 week ago

    Pontoon London, United Kingdom

    Systems Analyst · 6 month initial contract · Remote working · Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that's what we stand for at Pontoon Solutions. We care about making the future work for everyone. And that starts w ...

  • Computappoint

    Systems Analyst

    3 days ago

    Computappoint London, United Kingdom

    **Systems Analyst (Technical BA) | Permanent | Remote | Up to £65,000 | Saint Pauls | Central London** · An exciting opportunity to work with a reputable provider of integrated rail solutions. The client is looking for a highly motivated and passionate individual with strong inte ...

  • Method Resourcing

    Retail Systems Analyst

    3 weeks ago

    Method Resourcing London, United Kingdom

    EPOS | POS | Analyst | Retail Systems Analyst | 3rd Line support | London | Hybrid | Retail | Windows | £48,000 · Are you a Systems Analyst with a strong understanding of Retail Systems? · Could you see yourself working with one of the most established retail brands across the gl ...

  • Understanding Recruitment

    Finance System Analyst

    3 weeks ago

    Understanding Recruitment London, United Kingdom

    **Finance System Analyst** · Start Date: ASAP · Duration: 6 months · Day Rate: £450 a day - Inside IR35 · Location: UK Remote · Finance System Analyst - We have a fantastic contract opportunity available. We are looking for a Finance System Analyst to join a team of 9 to automate ...

  • Hunter Selection

    Senior Systems Analyst

    2 weeks ago

    Hunter Selection London, United Kingdom

    Senior Systems Analyst - London (Hybrid) - £70k-£80k - Must have Lloyds market experience · I am seeking a Senior Systems Analyst with significan Lloyds Market experience, for a scale-up investment firm based in central London. They offer fantastic career progression as the firm ...

  • fdu

    Finance Systems Analyst

    3 weeks ago

    fdu London, United Kingdom

    We are recruiting a Finance Systems Analyst for an international professional services firm which has grown rapidly over the past five years. In the past 6- 9 months we have successfully built their Finance Systems and Finance Transformation Team, it isnow time to add a new hire ...

  • Opus Recruitment Solutions Ltd

    Finance System Analyst

    2 weeks ago

    Opus Recruitment Solutions Ltd London, United Kingdom

    **Finance System Analyst - 3 month contract - Outside IR35 - Remote · You will support ongoing programme or project deliverance's to ensure representation of finance systems interests for all post implementation phases of projects & deliverance's · This is a remote opportunity wh ...

  • Allen Lane

    System Support Analyst

    2 weeks ago

    Allen Lane London, United Kingdom

    Allen Lane are delighted to be supporting a London based University with their search of a System Support Analyst to join the team and maintain their Administrative IT systems including CRM and finance. This is a permanent position offering hybrid workingwith 2-3 days per week re ...

  • Alexander Lloyd

    Pensions Systems Analyst

    3 weeks ago

    Alexander Lloyd London, United Kingdom

    Alexander Lloyd are partnered with a very well established In-House Pension Plan based in London that are currently looking for an experienced Pension System Analyst on a permanent basis. · The working arrangement will be hybrid, likely 2 days per week in the office (depending on ...

  • Deerfoot IT Resources Ltd

    Business Systems Analyst

    2 weeks ago

    Deerfoot IT Resources Ltd London, United Kingdom

    **Business Systems Analyst · 6-Month Day Rate Contract - Inside IR35 · Pays up to £514.35pd (all-in figure paid to Umbrella company) · Hybrid Working, with bases in London, Southampton or Newcastle** · Do you have experience in business process and system analysis, and are you se ...

  • Deerfoot IT Resources Ltd

    BI Systems Analyst

    3 weeks ago

    Deerfoot IT Resources Ltd London, United Kingdom

    **Business Intelligence Systems Analyst** · **Up to £45k · London (Hybrid 2 days in office and 3 days remote)** · **FTC 6 Months (Maternity Leave Cover) - Possibility of extension** · A global publishing organisation are looking to recruit a Business Intelligence Systems Analyst ...

  • Harnham - Data & Analytics Recruitment

    Decision Systems Analyst

    2 weeks ago

    Harnham - Data & Analytics Recruitment London, United Kingdom

    **Decision Systems Analyst** · **London** · **Up to £55,000** · This is the chance to manage Strategy Implementation for a leading fintech lending business. Along with the technical skillset (they use AI-powered Provenir), you'll also need to enjoy thinking about the business and ...

  • Opus Recruitment Solutions Ltd

    Finance System Analyst

    2 weeks ago

    Opus Recruitment Solutions Ltd London, United Kingdom

    **Finance System Analyst - 3 month contract - Outside IR35 - £ per day - Remote · You will support ongoing programme or projects deliverable to ensure representation of finance systems interests for all post implementation phases of projects & deliverables · This is a remote oppo ...

  • Page Personnel Public Sector & Not for profit

    Finance Systems Analyst

    3 weeks ago

    Page Personnel Public Sector & Not for profit London, United Kingdom

    The Finance Systems Analyst is a varied and challenging 6 month FTC. We want an individual who can proactively deal with the issues logged by finance system users. However, this is a starting point to provide improved system functionality. You will be joiningat an exciting time w ...

  • Pearson

    Senior Systems Analyst

    2 weeks ago

    Pearson London, United Kingdom

    Pearson Marketing Cloud (PMC) is our Global Technology Platform that enables customers to access learning products and services through eCommerce and Digital Marketing journeys. We currently process more than 80% of global Pearson eCommerce revenue and serve50% of all Pearson web ...

  • Arc IT Recruitment

    Software Systems Analyst

    3 weeks ago

    Arc IT Recruitment London, United Kingdom

    **Software Systems Analyst · Circa £65K + Excellent Benefits · Remote/ London** · **Key Responsibilities**: · - Interpret and support the elaboration of business requirements · - Devise and design software solutions · - Work within IT to agree and estimate the delivery costs for ...