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    Quality Service Lead - United Kingdom - Colliers

    Colliers
    Colliers United Kingdom

    1 week ago

    Default job background
    Description
    Colliers is a leading diversified professional services and investment management company.

    With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.

    We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success.

    We are building for our future – and yours.

    We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

    We are passionate, take personal responsibility and always do what's right for our clients, people and communities. Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).

    We are seeking a Service Transition Lead to oversee the seamless rollout and operational integration of Colliers' SAP SuccessFactors Platform across the EMEA region.

    This strategic role is crucial for managing the transition of services into full-scale operations, ensuring operational readiness, minimising risks, and maintaining continuous alignment with business processes.

    The Service Transition Lead orchestrates the seamless integration of new and updated services into live operations, prioritising operational readiness, risk mitigation, and effective stakeholder communication.

    This role collaborates across teams to ensure smooth knowledge transfer and service integration, boosting Colliers' operational capabilities across the EMEA region.


    Change Management:
    Lead the assessment and integration of changes within our SAP infrastructure to maintain service excellence.

    Quality Assurance and Documentation:
    Uphold high standards in transition processes and keep detailed records for audits and training.
    Holds a Bachelor's degree in Computer Science, IT, or related field; ITIL and PMP certifications preferred.

    Has at least 3 years of experience in service transition management, ideally with exposure to SAP products like SuccessFactors and S4/Hana.

    Exhibits strong project management capabilities, exceptional communication skills, and a problem-solving mindset.

    As our Service Transition Lead, you will not only manage key transitions but also drive significant improvements in our IT service frameworks, directly impacting our operations across the EMEA region.

    Join us and be part of a team where diversity is embraced, and every voice is heard.

    Our most valuable asset is our people – we are passionate, take personal responsibility and always do what's right for our clients.

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